Customer Success Manager

Layer

Customer Success Manager supporting small businesses with bookkeeping service onboarding and ongoing assistance. Ensuring exceptional customer experience through live communication and collaboration.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.

Requirements

What you’ll need

2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Layer Website LinkedIn All Job Openings 1 - 10 employees Layer is a software company that helps API vendors improve the developer experience for setting up their products. Layer has raised over $3M in funding from VCs including Drive Capital, Resolute Ventures, Alumni Ventures, 1517 Fund, and more. Customer Success Manager Job not on LinkedIn 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support. 🎯 Requirements
2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 15 minutes ago Airwave 10,000+ employees 🔐 Security 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager enhancing customer relationships and driving value for a wireless communication platform. Focusing on customer onboarding, retention, and growth for efficient operations. 🇺🇸 United States – Remote 💵 $83k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 27 minutes ago Sumsub 501 - 1000 📋 Compliance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Junior Customer Success Manager at Sumsub enhancing client relationships in the verification platform industry. Engaging with clients at all levels to ensure success and satisfaction. 🇺🇸 United States – Remote 💰 $30M Series B - Sumsub on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Client Success Specialist 🔥 39 minutes ago Globe Life- American Income Life division- The Weatherspoon Agency- TS 51 - 200 ⚕️ Healthcare Insurance 👥 B2C Website LinkedIn All Job Openings Client Success Specialist at The Weatherspoon Agency meeting with clients virtually to review benefit options. Providing support and building relationships for long-term career growth. 🇺🇸 United States – Remote 💵 $65k - $105k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager, Major Accounts 🔥 1 hour ago Fullpath 51 - 200 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager for Major Accounts at Fullpath, a fast-growing tech company in automotive. Build relationships with clients and ensure exceptional service in a data-driven environment. 🇺🇸 United States – Remote 💵 $80k - $88k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – Enterprise 🔥 5 hours ago Spacelift 51 - 200 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager managing post-sale journey for enterprise accounts at Spacelift. Driving product adoption and managing commercial lifecycle while collaborating with Product and Engineering teams. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

bookkeepingfinancial concepts

Soft Skills

live communicationactive listeningwritten communicationattention to detailmultitaskingownership mindsetgrowth mindsetempathetic support