Manager, Risk and Disputes

LawPay

Manager leading the Dispute Defense team to minimize chargeback risk and fraud at 8am. Collaborating with clients and enhancing processes with innovative technology.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in chargeback processes and industry regulations while effectively managing a high-functioning team. Proficient in leveraging AI tools to automate workflows and enhance decision-making in a collaborative environment.

Highest-signal resume keywords

Chargeback Process ExpertiseTeam Management ExperienceAI Tools ProficiencyMicrosoft Office Suite ProficiencyGoogle Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chargeback ProcessTeam ManagementAI ToolsMicrosoft Office SuiteGoogle Office Suite

Soft Skills

Attention to DetailOrganizational SkillsCollaborative WorkCan-Do Attitude

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Dispute DefenseChargeback Reduction PlansClient ServiceProcess AutomationIndustry Regulations

About the role

Key responsibilities & impact

Manages and monitors the Dispute Defense team in order to uphold our excellent client service.
Works with our clients to help them dispute chargebacks.
Performs collections when our customer loses a chargeback case.
Ensure all chargeback responses are submitted within industry timeframes.
Manage workload of the team.
Reporting on win percentages.
Helps the team monitor chargeback ratios and manage chargeback reduction plans.
Collaborative work with our processing partners on vision and process alignment.
Focus on evolving processes and eliminating manual workflows.

Requirements

What you’ll need

Bachelor's Degree required.
“Can-do” attitude that is always willing to go above and beyond their everyday tasks.
Strong attention to detail and organizational skills.
Ability to excel in a collaborative, team environment.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Office Suite of tools (Gmail, Drive, Sheets, Docs).
AI forward in automating process work flows.
Strong background and understanding of the chargeback process and industry regulations.
Experience in managing a high functioning team.
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Benefits

Comp & perks

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.