LawPay

Customer Success Specialist

LawPay

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $54,000 - $70,000 per year

Job Level

Junior

About the role

  • Provide proactive, high-touch support for Strategic Accounts, serving as a trusted point of contact to resolve product inquiries, coordinate issue resolution, and ensure timely, accurate communication with customers and internal teams.
  • Build strong relationships with end users and admins by delivering exceptional customer experiences and acting as a customer advocate—capturing feedback, identifying trends, and escalating complex issues as needed.
  • Drive product adoption and value by educating customers on features, best practices, and integrations, while supporting renewal readiness through healthy utilization and customer satisfaction.
  • Collaborate cross-functionally with Customer Success, Product, and Engineering to share insights, support roadmap alignment, and improve customer resources and programs.
  • Maintain operational excellence by documenting activity in Salesforce, tracking key account metrics, supporting reporting, and representing the 8am brand with professionalism in every interaction.

Requirements

  • 1–2+ years in a customer-facing role such as Customer Success, Account Management, Support, or Business Development.
  • Strong relationship-building skills with the ability to manage expectations and communicate clearly.
  • Excellent problem-solving skills with the ability to analyze issues and identify root causes.
  • Strong written and verbal communication skills.
  • Highly adaptable and comfortable working in a dynamic and evolving environment.
  • Ability to quickly learn and understand new technologies, workflows, and product features.
  • Outstanding active listening, discovery, and customer service skills.
  • Experience with SaaS platforms preferred; legal tech experience a plus.
  • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Benefits
  • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
  • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
  • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
  • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
  • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
  • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
  • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementproblem-solvingrelationship buildingactive listeningSaaS platformsAI toolsworkflow analysisproduct feature educationmetrics tracking
Soft Skills
communicationadaptabilitycustomer advocacycollaborationexpectation managementfeedback capturingtrend identificationissue resolutionprofessionalismdiscovery