LawPay

Senior Product Manager, Immigration

LawPay

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,000 - $140,000 per year

Job Level

Senior

About the role

  • Develop a deep understanding of the immigration legal practice management market and the needs of attorneys, paralegals, and their clients. This includes prospect research and quantitative data analysis to identify high-value opportunities that increase 8am's competitive advantage.
  • Lead collaborative discovery with your design and engineering partners to gain a deep understanding of customers' pain points. These include complex case type management across H-1B, L-1, O-1, PERM, I-140, I-485, family petitions, and naturalization. You will also focus on form preparation and e-filing, tracking deadlines and expirations, collecting documents from beneficiaries, and coordinating with multiple agencies, including USCIS, DOL, and DOS. You will co-own the identification of problems, shaping of solutions, and delivery of outcomes.
  • Lead the strategy and vision for initiatives, defining business cases and ROI of automating routine processes such as questionnaire-to-form auto-population, USCIS receipt and status tracking, RFE response workflows, and client notifications so that professionals can scale their practice.
  • Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps. This includes intelligent document extraction, case outcome prediction, and forms completion assistance.
  • Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value and outcomes created, such as form preparation time, RFE rates, case cycle times, and client satisfaction.
  • Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals.
  • Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards.
  • Champion customer empathy while making strategic trade-offs when business and customer priorities conflict.
  • Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision.
  • Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value across solo practitioners, boutique immigration firms, and high-volume practices.
  • Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated immigration workflows.
  • Leverage AI to accelerate discovery, validation, and delivery cycles across the product team.
  • Understand and influence the 8am product vision and strategy across the organization.

Requirements

  • 6 to 8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation, and AI initiatives, in high-growth, scaling organizations.
  • Demonstrated ability to learn complex domains quickly and become an effective advocate for users in specialized or technical fields. Experience in legal tech, regulatory technology, compliance software, or other industries with complex workflows and regulatory requirements is a plus.
  • Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies.
  • Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers.
  • Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders.
  • Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments.
  • Business acumen with the ability to build business cases and prioritize customer needs within a business context.
  • Strong analytical and communication skills. You should be able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non-technical audiences.
  • Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms).
  • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Benefits
  • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
  • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
  • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
  • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
  • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
  • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
  • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementdata analysiscustomer discovery methodologiesCRM managementCRM automationAI initiativesagile development methodologiestechnology product deliveryquantitative data analysisdocument extraction
Soft skills
strategic mindsetinfluencenegotiationcustomer empathycommunicationcollaborationproblem-solvingadvocacyalignmentleadership