Customer Support Specialist

LawPay

full-time

Posted on: 12/18/2025

Location Type: Remote

Location: Remote • 🇺🇸 United States

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JuniorMid-Level

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About the role

Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and support ticketing system
Ensure customers receive consistent and reliable service and support during every interaction
Stay informed and knowledgeable regarding new product releases
Document found issues and steps to reproduce
Investigate issues reported by customers
Educate our customers on how to use Mycase/LawPay/CPACharge products
Other duties as assigned

Bachelor’s degree
2+ years experience in a customer support role
Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
Maintain a high level of professionalism, integrity, and ethics
Excellent time management and people skills
Works well in a team setting
Must be able to react positively to difficult situations
Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
Must be able to answer inbound support calls daily
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Benefits

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer supporttroubleshootingdocumentationissue investigationproduct educationAI tools

interpersonal communicationprofessional communicationtime managementteamworkproblem-solvingintegrityethicsadaptability

Bachelor's degree