User Researcher

LawPay

full-time

Posted on: 12/11/2025

Location Type: Remote

Location: Remote • 🇺🇸 United States

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💰 $110,000 - $130,000 per year

JuniorMid-Level

About the role

Conduct generative and evaluative research across product experiences with methodological rigor.
Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines.
Create compelling presentations and reports to communicate learnings and recommendations.
Develop a deep understanding of user needs and pain points for 8am’s legal practice management product suite, acting as the voice of the user.
Identify strategic opportunities that address user needs and create business value.

2-5 years industry experience where you conducted qualitative user research.
Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes.
Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders.
Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dscout, Dovetail, Reduct, Qualtrics, Sawtooth, etc.)
Experience with B2B, legal tech, practice management or SaaS products.
Bonus: Fluency in Spanish is a plus, but not required.
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Benefits

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

Tip: use these terms in your resume and cover letter to boost ATS matches.

qualitative user researchstorytellingpresentation skillsresearch project leadershipAI tools and technologies

collaborationcommunicationstrategic thinking