Product Manager

• Develop a deep understanding of the Personal Injury legal practice management market & the needs of attorneys and their staff, including prospect research and quantitative data analysis, to identify high-value opportunities that increase 8am’s competitive advantage.
• Lead collaborative discovery with your design and engineering partners to deeply understand customers’ pain points that professionals experience on a daily basis, co-owning problem identification, solution shaping, and outcome delivery.
• Lead the strategy and vision for initiatives, defining business cases and ROI of automating routine processes so that professionals can scale their practice.
• Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps.
• Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value & outcomes created.
• Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals.
• Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards.
• Champion customer empathy while making strategic trade-offs when business and customer priorities conflict.
• Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision.
• Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value.
• Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated PI workflows.
• Leverage AI to accelerate discovery, validation & delivery cycles across the product team.
• Understand & influence the 8am product vision and strategy across the organization.

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