Fiscal/Programmatic Monitoring, Fraud Expertise
Vander Weele Group
Customer Community Manager
LawPay
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and execute a scalable community engagement strategy aligned with company goals.
- Identify platforms and tools to support vibrant community spaces (e.g., Slack, Discord, forums, social media, etc.).
- Track community growth, health, and engagement metrics.
- Foster a welcoming, inclusive, and valuable environment for all users.
- Create and moderate discussions, virtual events, webinars, and more.
- Celebrate customer successes & encourage peer-to-peer support/collaboration.
- Nurture advocates as opposed to simply monitoring threads.
- Collaborate with Marketing to create relevant content for the community (FAQs, guides, newsletters, case studies, etc.).
- Maintain an editorial calendar for community content and initiatives.
- Identify and cultivate brand advocates, power users, and community leaders.
- Launch and manage ambassador programs, beta testing groups, or user councils.
- Monitor and respond to feedback/concerns in a timely and professional manner.
- Escalate product issues or sensitive concerns internally as needed.
Requirements
- 3-5 years of experience in community management, customer advocacy, or a related role (preferably in SaaS or tech).
- Strong written and verbal communication skills.
- Passionate about customer success and user experience.
- Experience with community platforms and analytics tools (i.e. Salesforce).
- Empathy-driven mindset with strong interpersonal and conflict resolution skills.
- Ability to work cross-functionally with Product, Marketing, Support, and Sales teams.
- This position is preferably based in Austin, Texas.
Benefits
- Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
- Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
- Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
- Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
- Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
- Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
- Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementcustomer advocacyanalytics toolscontent creationevent moderationcommunity engagement strategymetrics trackingeditorial calendar managementambassador program managementuser council management
Soft skills
strong written communicationstrong verbal communicationempathy-driven mindsetinterpersonal skillsconflict resolution skillscollaborationcustomer success passionuser experience focus
