Technical Support, Logistics Coordinator
Lawo
full-time
Posted on:
Location Type: Office
Location: Elmsford • New York • United States
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Salary
💰 $55,000 - $65,000 per year
About the role
- Qualify, monitor, and maintain support tickets throughout the ticket lifecycle.
- Monitor and document service activities in NA.
- Helpdesk tasks for customers Overseas RMAs in NA.
- Work closely with Lawo headquarters in Germany.
- Spare-part handling.
- Logistical preparation of product demos, loaners, and tradeshows.
- Prepare, document, and monitor rental jobs.
- Packaging and shipment.
- Inventory tracking using Lawo ‘s logistics software.
Requirements
- Education in broadcast, audio, IT, business, or related field is required.
- Experience in the broadcast environment, on-air broadcast operations, IP-projects
- Self-motivated and structured
- Desire to help the customer and deliver service excellence.
- Passion for structured work and documentation
- Experience in technical customer service and using ticketing systems.
- Experience in a broadcast environment is an asset.
- Spanish, Portuguese, and German language skills are an asset.
- Structured way of working and passion for problem-solving
- Strong verbal and written communication skills with an engaging and professional way of interacting with customers.
- Ability to stay organized in a fast-paced environment, working alone and in a team with little to no supervision.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticketing systemsbroadcast operationsIP-projectsinventory trackinglogistics software
Soft Skills
self-motivatedstructuredcustomer serviceproblem-solvingstrong communication skillsorganizational skills