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Customer Support
LawnStarterRemote Customer Service Representative offering support via calls, chats, and emails. Handling app navigation and service questions for a positive customer experience.
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Handle inbound calls, callback queues, chats, and email support.
- Manage 300+ weekly contacts (customer + provider support).
- Assist with app navigation, payments, scheduling, and service issues.
- Deliver high-quality service, meet performance expectations, and maintain policy compliance.
- Ensure strong communication, de-escalation, and issue resolution.
Requirements
What you’ll need- Strong empathy and active listening
- Skilled in de-escalation and rapport building
- Problem-solving ability using available tools
- Reliable, adaptable, and consistent with schedules
- Receptive to feedback and coaching
- High school graduate; some college preferred
- Excellent English communication
- Minimum 1 year of BPO support experience for U.S. customers
- Zendesk or CRM/VoIP knowledge is a plus
- Comfortable with Google Suite
- Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors, noise-canceling headset
- Stable Ethernet connection (50mbps for download and 25mbps for upload)
- Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP)
- Backup power source (e.g. UPS or generator) in case of power interruptions
- Noise-canceling headset or headphones with a microphone
- A quiet, dedicated workspace free from distractions
Benefits
Comp & perks- Base Salary: Php 38,200/month
- Incentive Pay: Up to Php 115/hour (performance-based)
- Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
- DOLE-mandated holiday pay and night differential
- Work in the comfort of your own home
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
BPO support experienceproblem-solvingapp navigationpaymentsschedulingservice issues
Soft Skills
empathyactive listeningde-escalationrapport buildingreliableadaptableconsistentreceptive to feedbackcoachingcommunication