Quality Assurance Specialist – Sales & Operations
LawnStarter
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Conduct internal evaluations of customer and client interactions (Sales or Operations, depending on role) and provide actionable feedback to team members
- Identify trends and areas for improvement, and partner with team leads to develop and implement solutions
- Develop, document, and maintain quality assurance standards, processes, and procedures
- Collaborate with cross-functional teams to ensure consistency and alignment in service quality
- Stay up to date on industry standards and best practices in quality assurance
Requirements
- Must be T3 for Ops, or T1 an above for Sales
- Must currently meet or exceed QA standards.
- Must not have any active written warnings.
- Must have excellent attendance.
- Open to all locations.
- Must be able to work Monday - Friday, 8 am - 5 pm Central Time.
- Prior experience in quality assurance is beneficial but not required.
- Please check with your manager regarding your eligibility for this role.
Benefits
- Join us to experience a supportive team environment with opportunities for professional development and a chance to contribute significantly to key projects and initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceprocess documentationstandards developmentevaluation techniquestrend analysissolution implementation
Soft skills
collaborationfeedback deliverycommunicationteamworkproblem-solving
Certifications
T3 certificationT1 certification