LawnStarter

Customer Service Representative

LawnStarter

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 ₱38,200 per month

Job Level

Junior

Tech Stack

VoIP

About the role

  • Handle inbound calls, callback queues, chats, and email support.
  • Manage 300+ weekly contacts (customer + provider support).
  • Assist with app navigation, payments, scheduling, and service issues.
  • Deliver high-quality service, meet performance expectations, and maintain policy compliance.
  • Ensure strong communication, de-escalation, and issue resolution.

Requirements

  • Strong empathy and active listening
  • Skilled in de-escalation and rapport building
  • Problem-solving ability using available tools
  • Reliable, adaptable, and consistent with schedules
  • Receptive to feedback and coaching
  • High school graduate; some college preferred
  • Excellent English communication
  • Minimum 1 year of BPO support experience for U.S. customers
  • Zendesk or CRM/VoIP knowledge is a plus
  • Comfortable with Google Suite
  • Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors preferred
  • Stable 25 Mbps connection w/ 10 Mbps backup
  • Quiet workspace (PLDT or Converge preferred)
Benefits
  • Base Salary: Php 38,200/month
  • Incentive Pay: Up to Php 115/hour (performance-based)
  • Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
  • DOLE-mandated holiday pay and night differential
  • Work in the comfort of your own home

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
BPO support experienceproblem-solvingapp navigationpaymentsschedulingservice issues
Soft skills
empathyactive listeningde-escalationrapport buildingreliableadaptableconsistentreceptive to feedbackcoaching