Lawhive

Director of Attorney Success

Lawhive

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $95,000 - $125,000 per year

Job Level

Lead

About the role

  • Help Lawhive maintain the appropriate capacity of its attorney network to meet the demand of our clients.
  • Recruit attorneys to join our co-counsel network.
  • Set and maintain high-quality standards across the entire network through effective coaching and education.
  • Manage, monitor, coach, and guide the performance of all participating firms within our network.
  • Champion the use of Lawhive’s AI platform by assisting and requiring co-counsel to use our platform for client communication and fulfillment of services.
  • Work closely with Product, Customer Support, and Engineering to provide valuable feedback and product suggestions that enhance our service delivery.
  • Create and implement continuous improvement programs covering attorney and firm performance, training & communications, recruiting and onboarding of firm staff and attorneys, and fostering member empathy and support.
  • Report regularly to the leadership team on key metrics such as network capacity, client satisfaction, special initiative progress, and other relevant data.

Requirements

  • 3-5 years in Customer Success, Account Management, or Partnerships, ideally within a marketplace, legal tech, or SaaS environment.
  • Background as an Attorney or a J.D. considered a bonus.
  • Proven track record of managing a portfolio of clients or partners, with direct ownership of performance and growth metrics.
  • Confident coach and communicator - able to build trust quickly, deliver direct feedback constructively, and hold partners accountable.
  • Commercially minded, with experience owning or contributing to expansion revenue targets and improving conversion rates.
  • Data-driven approach to performance monitoring, pattern recognition, and proactive intervention.
  • Comfortable with CRM and customer success tooling; quick to learn and champion new technology - experience driving AI or software adoption is a strong plus.
  • Familiarity with legal services, legal tech, or regulated marketplaces is desirable but not essential.
  • High ownership mentality with the ability to build structure and thrive in a fast-paced, high-growth startup environment.
Benefits
  • 🩺 Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover
  • ✈️ Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave
  • 💰 401k: Matching contribution up to 2% of salary
  • 💰 Equity: Options in Lawhive LTD
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementperformance metricscoachingdata analysisrecruitingonboardingAI platform usagelegal techSaaS
Soft Skills
communicationtrust buildingconstructive feedbackaccountabilitycommercial mindsetpattern recognitionproactive interventionhigh ownership mentalityadaptabilityempathy
Certifications
J.D.