Lawhive

Attorney Success Manager

Lawhive

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $95,000 - $125,000 per year

About the role

  • Own the end-to-end onboarding experience, covering platform setup, service scope, AI tool training, and Partner Code of Conduct adherence
  • Drive full activation, ensuring attorneys are technically configured and ready to deliver high-quality service from day one
  • Monitor early performance metrics to proactively identify and close gaps
  • Serve as the primary relationship owner for your attorney portfolio, conducting regular check-ins and building long-term partnerships
  • Proactively identify churn risks and engagement drops, intervening early
  • Act as the escalation point for attorney issues, resolving problems at the root-cause level
  • Monitor attorney responsiveness, professionalism, and scope adherence to protect marketplace quality
  • Deliver direct, constructive coaching when performance falls short, with clear improvement plans and follow-up accountability
  • Share best practices and performance benchmarks to continuously elevate the network
  • Drive meaningful Lawrence adoption, ensuring attorneys integrate AI in ways that genuinely improve quality and efficiency
  • Lead training sessions on AI best practices and monitor usage metrics to close adoption gaps
  • Partner with Product to roll out new features and serve as the voice of the attorney network
  • Own expansion revenue across your portfolio, driving follow-on identification, quoting, and quote-to-close conversion
  • Track performance trends and surface systemic barriers to growth, partnering cross-functionally to remove them
  • Partner with Recruitment, Customer Support, and Product to ensure smooth handoffs, resolve recurring issues, and translate attorney insights into platform improvements
  • Review and approve attorney billing, validating work meets scope, quality, and compliance standards before authorizing payment

Requirements

  • 3-5 years in customer success, account management, or partnerships, ideally within a marketplace, legal tech, or SaaS environment
  • Proven track record of managing a portfolio of clients or partners, with direct ownership of performance and growth metrics
  • Confident coach and communicator - able to build trust quickly, deliver direct feedback constructively, and hold partners accountable
  • Commercially minded, with experience owning or contributing to expansion revenue targets and improving conversion rates
  • Data-driven approach to performance monitoring, pattern recognition, and proactive intervention
  • Comfortable with CRM and customer success tooling; quick to learn and champion new technology - experience driving AI or software adoption is a strong plus
  • Familiarity with legal services, legal tech, or regulated marketplaces is desirable but not essential
  • High ownership mentality with the ability to build structure and thrive in a fast-paced, high-growth startup environment
Benefits
  • 🩺 Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover
  • ✈️ Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave
  • 💰 401k: Matching contribution up to 2% of salary
  • 💰 Equity: Options in Lawhive LTD
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance metricscoachingdata-driven approachpattern recognitionexpansion revenueconversion ratesAI adoptionportfolio managementclient management
Soft Skills
communicationtrust buildingconstructive feedbackaccountabilityownership mentalityproblem-solvingrelationship managementproactive interventioncollaboration