Customer Care Coordinator
Lawazem | لوازم
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇦 Saudi Arabia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer inquiries via phone, email, and live chat promptly and professionally.
- Assist customers with understanding our products and services, resolving any issues they may encounter.
- Document customer interactions and feedback to improve service processes.
- Collaborate with other departments to resolve customer issues efficiently.
- Track and monitor customer feedback to identify trends and opportunities for improvement.
- Maintain a positive and professional demeanor while managing challenging customer situations.
- Contribute to the development of customer service policies and procedures.
Requirements
- Minimum of 2 years of experience in customer service or support roles.
- Strong communication skills in both Arabic and English.
- Exceptional listening and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in using customer service software and CRM systems.
- Flexibility to work during varying shifts to accommodate customer needs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecustomer supportproblem-solvingdocumentationfeedback tracking
Soft skills
communicationlisteningteamworkindependenceprofessionalism