Lawazem | لوازم

Customer Support

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Assist customers with understanding our products and services, resolving any issues they may encounter.
• Document customer interactions and feedback to improve service processes.
• Collaborate with other departments to resolve customer issues efficiently.
• Track and monitor customer feedback to identify trends and opportunities for improvement.
• Maintain a positive and professional demeanor while managing challenging customer situations.
• Contribute to the development of customer service policies and procedures.

Customer Care Coordinator