Supervisor, Intake Operations

Law Offices of Spar & Bernstein, P.C.

Intake Operations Supervisor responsible for managing the intake process and ensuring client conversion at Spar & Bernstein. This hands-on role requires strong management and operational support skills in a hybrid setting.

Posted 6/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full intake process from lead entry through consultation scheduling, attorney handoff, follow-up, and signed retainer.
Ensure all leads are contacted quickly, consistently, and properly followed up on.
Identify and eliminate bottlenecks in the intake, consultation, and conversion process.
Manage, train, and support intake staff to ensure consistent execution and accountability.
Monitor key performance metrics, including response time, booking rate, follow-up compliance, and conversion-related activity.
Maintain CRM accuracy, pipeline visibility, and clean intake data.
Ensure all intake processes, scripts, workflows, and follow-up procedures are followed correctly.
Provide operational support to consulting attorneys by ensuring they have complete and accurate case information before consultations.
Coordinate consultation scheduling, reminders, and follow-up to maximize consultation show rate and signed retainer conversion.
Continuously improve intake systems to increase efficiency, accountability, and client conversion rates.

Requirements

What you’ll need

Prior experience in intake, sales operations, client services, call center operations, or a related supervisory role.
Strong people management and staff accountability skills.
Excellent organizational and follow-up abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to process consistency.
Experience working with CRM systems and tracking performance metrics.
Strong communication skills and the ability to work closely with attorneys, managers, and intake staff.
Law firm, immigration, or professional services experience is preferred but not required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Law Offices of Spar & Bernstein, P.C. Website LinkedIn All Job Openings 51 - 200 employees Founded 1958 👥 B2C 🤝 B2B 📋 Compliance B2C
B2B
Compliance Law Offices of Spar & Bernstein, P. C. is a U. S. -based immigration law firm providing comprehensive legal services to individuals and businesses, including citizenship and naturalization, family and employment immigration, deportation and removal defense, asylum and refugee protection, investor and nonimmigrant visas, waivers, DACA, and business immigration solutions like work visas and EB-5/EB-2 investor options. The firm also handles related practice areas such as immigration mandamus litigation and highlights personal injury practice listings; it emphasizes decades of experience, high case volume, and national practice coverage with offices and services listed for many U. S. cities. The firm offers tailored legal representation, media-facing legal insights and news updates, and services for both personal (B2C) and corporate (B2B) immigration needs. Supervisor, Intake Operations 🔥 1 hour ago 🏢🏡 New York City – Hybrid 💵 $60k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the full intake process from lead entry through consultation scheduling, attorney handoff, follow-up, and signed retainer.
Ensure all leads are contacted quickly, consistently, and properly followed up on.
Identify and eliminate bottlenecks in the intake, consultation, and conversion process.
Manage, train, and support intake staff to ensure consistent execution and accountability.
Monitor key performance metrics, including response time, booking rate, follow-up compliance, and conversion-related activity.
Maintain CRM accuracy, pipeline visibility, and clean intake data.
Ensure all intake processes, scripts, workflows, and follow-up procedures are followed correctly.
Provide operational support to consulting attorneys by ensuring they have complete and accurate case information before consultations.
Coordinate consultation scheduling, reminders, and follow-up to maximize consultation show rate and signed retainer conversion.
Continuously improve intake systems to increase efficiency, accountability, and client conversion rates. 🎯 Requirements
Prior experience in intake, sales operations, client services, call center operations, or a related supervisory role.
Strong people management and staff accountability skills.
Excellent organizational and follow-up abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to process consistency.
Experience working with CRM systems and tracking performance metrics.
Strong communication skills and the ability to work closely with attorneys, managers, and intake staff.
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Hard Skills & Tools

intake process managementperformance metrics trackingCRM systemsdata accuracyconsultation schedulingworkflow managementprocess improvementstaff trainingbottleneck eliminationclient conversion strategies

Soft Skills

people managementstaff accountabilityorganizational skillsfollow-up abilitiesattention to detailcommunication skillsmulti-priority managementoperational supportefficiency improvementclient relationship management