Operations Manager – Law Firm Operations Administrator

Law Offices of Sabrina Li, P.C.

Operations Manager managing internal operations and business development initiatives for a U.S. immigration law firm.

Posted 7/2/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management, project execution, and workflow optimization, with a strong focus on leveraging technology and AI to enhance efficiency. Proven ability to supervise teams, manage client relationships, and support strategic initiatives in a fast-paced environment.

Highest-signal resume keywords

Operational Project ManagementWorkflow OptimizationTeam Supervision and CoachingSalesforce CRM ExperienceMonday.com Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ReportingBusiness Process ImprovementAI Tools UtilizationPerformance ManagementRecruitment and Onboarding

Soft Skills

Strong Discretion and JudgmentEffective CommunicationCross-Functional Collaboration

Tools & Technologies

SalesforceGoHighLevelMonday.comCRM Platforms

Certifications & Qualifications

Bachelor's Degree in Business AdministrationMBA Preferred

Industry Keywords

U.S.-Based CompaniesLaw Firm ExperienceOperational ContractsVendor Management

About the role

Key responsibilities & impact

Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track.
Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes, ensuring adherence to firm policies and standards.
Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI, automation, and technology-driven solutions.
Develop scalable systems and optimize workflows within monday.com and other business platforms to improve efficiency, consistency, accountability, and employee experience.
Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities, while identifying opportunities to strengthen strategic partnerships and improve client experience.
Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth.
Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support.
Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration, partnering with HR and the COO to ensure consistent execution of people-related policies and processes.
Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives.
Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation on behalf of the COO.
Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses, identifying opportunities for cost savings and process improvements.

Requirements

What you’ll need

Bachelor's degree in Business Administration or a related field (required); MBA preferred but not required.
Minimum of 5 years of experience in a managerial role (required).
Experience working with U.S.-based companies (required); experience with a U.S.-based law firm highly preferred.
Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution.
Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management.
Strong understanding of operational reporting, business processes, and workflow optimization.
Experience with Salesforce, GoHighLevel, or other CRM platforms (required).
Strong experience using monday.com to manage projects, workflows, and team accountability (required).
Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation.
Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion.
Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information.

Benefits

Comp & perks

Paid time off, including U.S. federal holidays, sick leave, and annual leave.
Competitive compensation with performance-based bonuses.
Structured onboarding and clear expectations from day one.
Stable, long-term opportunity with a growing U.S. law firm.
Supportive and collaborative work environment built on accountability, continuous improvement, and professional development.
Thoughtful company culture, including birthday recognitions and team appreciation initiatives.