Legal Customer Service Representative – Help Desk

Law Offices of Robert S. Gitmeid & Assoc. PLLC

Legal customer service representative supporting clients and attorneys at a New York consumer protection law firm. Handling phone-based inquiries, settlement documentation, document review, and case-system uploads remotely.

Posted 8/6/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Salesforce CRM software and case management systems while providing exceptional administrative support in a client-facing role. Exhibits strong organizational, time-management, and communication skills to effectively interact with clients and staff.

Highest-signal resume keywords

Salesforce CRM SoftwareOffice Support ExperienceOrganizational SkillsInterpersonal SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Time-Management SkillsProfessional Integrity

Tools & Technologies

Case Management Software

Industry Keywords

Client-Facing RoleCollections AgenciesDocument ReviewAdministrative SupportLitigation-Related Matters

About the role

Key responsibilities & impact

Use Salesforce CRM software to respond to client concerns via phone
Work with collections agencies by phone to obtain settlement documentation
Review documents from clients and collections agencies to ensure they meet specified criteria
Upload documents to the firm’s system
Provide administrative support to office staff and attorneys in litigation-related matters
Complete other ad hoc tasks as needed
Perform in a heavy client-facing role within a call center structure

Requirements

What you’ll need

Minimum of 1–2 years of office support experience
Superior organizational and time-management skills
Computer literacy and ability to learn the firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and effective communication with clients, staff, and outside parties
Must be located within the Eastern Time Zone

Benefits

Comp & perks

Compensation is competitive and commensurate with expertise and previous experience
Training & Guidance
Medical, Dental & Vision Benefits
401K Benefits with Employer Match
Paid Time Off (PTO)
An incredible team of smart and supportive people!