Legal Customer Service Representative, Help Desk

Law Offices of Robert S. Gitmeid & Assoc. PLLC

Legal Customer Service Representative managing case inquiries and office support in New York City. Collaborating with attorneys and providing administrative assistance in a consumer protection firm.

Posted 7/28/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Salesforce CRM software and case management systems while maintaining superior organizational and time-management skills. Effectively communicates with clients and external parties, ensuring high ethical standards and professional integrity.

Highest-signal resume keywords

Salesforce CRM ExperienceOffice Support ExperienceOrganizational SkillsInterpersonal SkillsFluency in Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Time-Management SkillsCommunication Skills

Tools & Technologies

Case Management Software

Industry Keywords

Client Facing RoleCall Center StructureCollections Agencies

About the role

Key responsibilities & impact

Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
Working with collections agencies via phone to obtain documentation of settlements.
Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
Uploading these documents to our system.
Other ad hoc tasks as needed.
This is a heavy client facing role in a call center structure.

Requirements

What you’ll need

Minimum of (1-2) years office support experience.
Possess superior organizational and time-management skills.
Must be computer literate: Ability to easily learn the Firm’s case management software.
Highest ethical standards and professional integrity.
Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties.
Fluent in Spanish a plus.
Experience with Salesforce a plus.

Benefits

Comp & perks

Compensation is competitive and commensurate with expertise and previous experience
Hybrid - Work Environment
Training & Guidance
Medical, Dental & Vision Benefits
401K Benefits with Employer Match
Pre-tax - (Transit Benefits)
Paid Time Off - (PTO)
Business Casual Dress Code