Lavendo

Implementation Manager – Data Privacy, AI

Lavendo

full-time

Posted on:

Location Type: Hybrid

Location: Greenville • 🇺🇸 United States

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Salary

💰 $90,000 - $125,000 per year

Job Level

Mid-LevelSenior

About the role

  • Onboarding new customers and ensuring successful implementation of solutions
  • Developing and maintaining strong relationships with assigned accounts
  • Providing product training and support to customers
  • Monitoring customer health and addressing issues proactively
  • Collaborating with internal teams to improve customer experience
  • Tracking and reporting on key performance metrics
  • Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets

Requirements

  • Bachelor's degree in Business, Computer Science, or related field
  • 3+ years of experience in customer support, project management or implementation management in Enterprise SaaS or technology companies
  • Excellent communication and interpersonal skills
  • Problem-solving and analytical abilities
  • Strong interest in privacy
  • Ability to work from the office in Greenville, DE, 3 times per week
Benefits
  • Competitive salary: $90,000-$125,000 per year (negotiable depending on your experience)
  • Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
  • 401(k)
  • Hybrid schedule (3 days per week) and paid vacation
  • Company-paid life insurance coverage
  • Tuition reimbursement program
  • Rapid career growth opportunities (Director of Customer Success)
  • No sales quota or revenue targets - your focus will be on customer advocacy, adoption, and long-term success
  • Collaborative company culture and supportive, inclusive environment
  • Company-paid events, celebrations, and in-office dinners
  • Opportunity to make a significant impact in the field of data privacy and AI

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportproject managementimplementation managementEnterprise SaaSperformance metricsproduct traininganalytical abilities
Soft skills
communication skillsinterpersonal skillsproblem-solvingcustomer satisfactionrelationship management
Certifications
Bachelor's degree