Lead and manage end-to-end product implementations for clients
Coordinate daily with clients and development teams, keeping both sides aligned and accountable
Oversee and coordinate developer activities in a structured way: track tasks, monitor status, and ensure quality and deadlines are met
Act as the main point of contact for delivery, reporting to the VP of Client Delivery
Provide product expertise to clients and serve as a trusted advisor during the implementation phase
Proactively identify and resolve issues, keeping projects on track
Maintain clear and consistent communication with clients, developers, and senior management
Create and maintain project tracking documentation and regular status reports

Requirements

2+ years of working experience in Project Management or Software Implementation Management roles in a B2B SaaS product environment
Strong communication and interpersonal skills for working with both clients at the VP/C-suite level and internal engineering teams
Technical knowledge related to SaaS products or cloud-based platforms (coding not required)
Demonstrated ability to manage multiple SaaS projects
Excellent problem-solving, organizational, and time-management skills
Experience working with cross-functional teams (product, engineering, support)
Bachelor’s Degree or higher
Ability and willingness to work ET hours (till 4 pm)
Bonus: background in privacy and knowledge of data privacy regulations (GDPR, CCPA, etc.)

Benefits

Competitive compensation
Flexible remote work environment
Ongoing professional development and career growth opportunities
Collaborative company culture and a supportive environment for all employees
100% company-paid benefits for employees and families

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Project ManagementSoftware Implementation ManagementSaaS productsCloud-based platformsTask trackingStatus monitoringQuality assuranceDocumentation creationStatus reporting

Soft skills

Communication skillsInterpersonal skillsProblem-solving skillsOrganizational skillsTime-management skillsClient managementCross-functional collaborationAdvisory skills

Certifications

Bachelor’s Degree