Manager, Nursing Operations
Lavender
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Oversee and optimize workflows related to medication management, prescription issues, hospital coordination, and client triage
- Identify inefficiencies and lead process improvements to reduce administrative burden and increase team efficiency
- Ensure task management systems and communication protocols are effectively implemented and followed
- Review nursing documentation for quality, completeness, and alignment with best practices
- Develop and maintain SOPs for nursing support roles
- Partner cross-functionally to define roles and streamline the end-to-end client journey
- Act as a clinical liaison to Product and Engineering, improving EMR workflows and supporting NP training
- Lead NP scheduling and contribute to workforce planning
- Support and optimize Care Circle operations
- Track and analyze operational KPIs, providing insights to guide decision-making
- Step in to provide RN coverage for prescription requests during peak demand or team absences
- Respond to clinical questions and perform same-day nursing assessments when required
- Triage emergencies and complex care needs, coordinating across Concierge, clinical teams, and NP Managers
- Provide client education, case management, and follow-up care
- Proactively address client concerns, including direct outreach to resolve escalations and close feedback loops
- Lead, coach, and develop a team of nursing professionals through regular 1:1s and ongoing support
- Monitor workload distribution to ensure timely and effective care delivery
- Serve as the first point of escalation for high-risk or complex clinical situations
- Partner with NP Managers to align support structures with Care Circle needs
- Contribute to continuous improvement initiatives and operational optimization
- Design and implement onboarding programs for nursing roles (e.g., RNs, Nursing Assistants)
- Define caseload expectations and support proactive workforce planning as the organization scales
Requirements
- Registered Psychiatric Nurse (RPN) or Registered Nurse (RN) designation
- Experience in a psychiatric or mental health setting supporting care delivery
- Strong understanding of mental health conditions, treatments, and recovery-oriented care
- Proven ability to lead, coach, and develop healthcare teams in a fast-paced environment
- Exceptional communication, collaboration, and conflict-resolution skills
- Analytical mindset with the ability to interpret data, identify trends, and drive solutions
- Strong organizational skills with the ability to manage competing priorities
- Experience building or improving operational processes and workflows
- Comfort working cross-functionally with clinical, operational, and technical teams
- Knowledge of healthcare regulations, compliance standards, and ethical guidelines.
Benefits
- Fully remote work environment
- A caring, spirited, and experienced team
- An international, inclusive workplace that values diversity of thought and background
- Opportunity to make a meaningful impact at a high-growth startup
- In-person meetups to build connection and community
- Competitive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medication managementnursing documentationSOP developmentEMR workflowsoperational KPIscase managementonboarding programsworkforce planningprocess improvementsclient triage
Soft Skills
leadershipcoachingcommunicationcollaborationconflict resolutionanalytical mindsetorganizational skillsproblem-solvingclient educationteam development
Certifications
Registered Psychiatric Nurse (RPN)Registered Nurse (RN)