Lavazza Group

Sales

• Analysing commercial performance using analytical tools and direct interaction with Group subsidiaries
• Studying country/channel development to identify size, trends, segment focus and winning business models
• Supporting the channel management team to achieve growth targets
• Contributing to the development of strategic projects

Sales Strategy Intern

Operations

• General support to the Operations Quality Manager regarding Lavazza North America’s West Chester, PA plant quality systems and procedures.
• Test our products on the Roasting, Grinding, and all Packaging lines.
• Conduct food safety inspections and reviews.
• Control of Non-Conforming product, verify HOLDS, review records, and assist with investigations.
• Manage the storage of production samples.
• Assist with customer complaint investigations on the production floor.
• Maintain incoming material inspections, supplier Non-Conformance creation, HOLDs, and incoming material test equipment.
• Review production data entry into SAP and QDA for accuracy and completeness.
• Environmental Swabs, Nitrogen & Compressed Air testing program.
• Handle sample preparation and shipments to external laboratories.
• Partner with Supply, Supplier Quality, Quality Lab and Maintenance to ensure on-time and reliable leadership and support is provided.
• Performs other related duties and assignments as required.
• Ability to work weekends as needed.
• Ability to work extended shifts as needed.

Operations Quality Inspector – 1st Shift

Customer Support

• Undertakes customer inquiry / clarification or complaint and works with internal departments to solve issues
• Works closely with relevant teams and departments in drafting structured documents for customer inquiries/complaints
• Performs order entry and fulfillment, verifying accuracy of order details
• Provides relevant order shipment information to customers
• Correctly enters data within the billing system
• Ensures the accuracy of payment information
• Performs return requests, tracks returned products, and processes refunds efficiently
• Accurately records customer inquiry/clarification and complaint in CRM
• Ensures compliance with relevant laws and regulations
• Keeps track of KPIs and metrics related to customer service performance and prepares reports

Customer Service Advisor

Accountant

• Support the monthly, quarterly, and year-end close activities, ensuring timeliness and accuracy of financial records
• Reconcile sub-ledgers to general ledger balances, identifying and resolving discrepancies
• Assist with the posting and reconciliation of trade promotion accruals vs. actuals
• Support intercompany transaction entries and monthly reconciliation
• Provide assistance during internal and external audits by preparing schedules and gathering documentation
• Collaborate with Finance, Sales, and other departments to ensure accurate GL and cost center coding, including reclasses when needed
• Assist in the setup and maintenance of Finance-related purchase orders in SAP
• Participate in ad hoc analysis, reporting, and special projects as assigned

Junior Accountant

Engineer

• Develop, maintain, and safeguard factory controls, IT systems, and industrial networks.
• Define and implement long-term strategies for controls and IT systems, including technology upgrades, software standards, electrical standards, policies, and lifecycle management for maintenance and obsolescence.
• Design and propose operational solutions; lead and manage capital projects for new processes and equipment integration.
• Drive continuous improvement initiatives to enhance operational efficiency and reliability.
• Provide advanced troubleshooting and structured problem-solving for complex control system issues.
• Establish and maintain control engineering best practices, site standards, and compliance with UL and safety regulations.
• Maintain and update control schematics, drawings, and technical documentation.
• Ensure health and safety of personnel and proper care of equipment, property, and product under control.
• Train and mentor engineers, maintenance personnel, and other associates on troubleshooting controls and IT systems.
• Collaborate with cross-functional teams to achieve operational objectives and project goals.
• Stay current with industry trends through education, professional networks, professional publications, personal networks, certifications, and participation in technical organizations.
• Perform other duties and tasks as assigned.

Sales Strategy Intern

Operations Quality Inspector – 1st Shift

Customer Service Advisor

Junior Accountant

Controls Engineer II