Operations

• Special projects support cross functional AFH Commercial Team (e.g. New Product Development and Launch).
• Support head of the dept to define and execute sales strategy among different channels (Office Coffee, Office Supply and B2B E-commerce).
• Help coordination among different channel supporting directors of the dept. on lead generation, commercial policy, sales initiative and strategy roll-out.
• Monitor pricing among different channel (incl. compliance on MAP), support promotional activity execution and track results.
• Support E-commerce team and Marketing dept on digital asset creation, online content enhancement and identify improvement opportunities.
• Consolidate and manage reporting of direct and indirect customer sell-out data to assess actual performance vs contracted KPIs.
• Support entire dept over stock replenishment and forecasting process in coordination with Demand Planning dept and external stakeholders (customers, 3PL providers).
• Track, monitor and support new customer activation and internal set up.
• Liaise between sales and Demand Planning team to support in forecasting, including management of new business and/or lost business.
• Support cross functional teams (Sales, Marketing, Finance, Commercial Strategy) with sell-in reporting and analysis to support various aspects of the annual business planning – monthly and quarterly business reviews, annual budget planning, business development and NPD business cases.
• Manage general sales operations activities such as accurate and timely submission of rebates, POs, sales commissions, and contract updates for equipment changes.
• Manage sample orders for new customer and innovation.
• Cross team support on OCS and OP on customer engagement and lead gen/prospect funneling.
• Create and maintain instruction manuals/documentation of business process and timelines, critical activities, and key contacts to maintain business continuity as the cross functional team evolves.

Sales Operations Associate

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations