After Sales Service – Backoffice Specialist
Lavazza-België
full-time
Posted on:
Location Type: Hybrid
Location: Frankfurt am Main • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- Support implementation of machine projects with attention to cost-effectiveness, sustainability and process optimization
- Maintain the machine portfolio and coordinate price and data changes with Controlling, Procurement and Asset Accounting
- Salesforce key user for case and work order management, system maintenance, and rollout of new features and trainings
- Manage spare parts including item codes, pricing and order processing in SAP, and coordinate with headquarters
- Execute purchase and invoicing processes and maintain data in Salesforce and SAP
- Coordinate retrofits and machine exchanges for designated customers and monitor IoT systems
- Prepare reports and update master data
Requirements
- Completed commercial vocational training or equivalent qualification, ideally with experience in machine management
- At least three years' professional experience in after-sales, back office or a comparable role, ideally in the FMCG sector
- Strong knowledge of SAP R/3 (HANA analytics) and MS Office (especially Excel); Salesforce experience is desirable
- Proactive, solution-oriented working style with a focus on digital tools and new ways of working
- Strong result and quality orientation, organizational skills and enjoyment of project work
- Excellent communication skills and enjoyment working with international stakeholders
- Very good German and English skills, both written and spoken; Italian is a plus
- Good understanding of reporting, data maintenance, process analysis and cost optimization
- Willingness to travel and flexibility
Benefits
- Attractive and competitive compensation plus additional benefits (e.g., Sodexo vouchers, gym contributions, employee discounts, etc.)
- Hybrid working: two Smart Work days per week + three Smart Work flex days per month
- Open, entrepreneurial company culture with room for individual development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
machine managementSAP R/3HANA analyticsreportingdata maintenanceprocess analysiscost optimizationpurchase processesinvoicing processesspare parts management
Soft skills
proactive working stylesolution-orientedresult orientationquality orientationorganizational skillsproject workcommunication skillsenjoyment of working with stakeholdersflexibilitywillingness to travel
Certifications
commercial vocational training