Lavazza-België

After Sales Service – Backoffice Specialist, Germany & Austria

Lavazza-België

full-time

Posted on:

Location Type: Hybrid

Location: Frankfurt am Main • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

IoT

About the role

  • Support the implementation of machine projects with a focus on cost-effectiveness, sustainability and process optimization
  • Maintain the machine portfolio and coordinate price and data changes with Controlling, Procurement and Asset Accounting
  • Serve as Salesforce Key User for case and work-order management, system maintenance, rollout of new features and training
  • Manage spare parts including item codes, pricing and order processing in SAP and coordinate with Headquarters
  • Execute purchase and invoicing processes and maintain data in Salesforce and SAP
  • Coordinate retrofits and machine exchanges for assigned customers and monitor IoT systems
  • Prepare reports and update master data

Requirements

  • Completed business/administrative training or equivalent qualification, ideally with experience in machine management
  • At least three years of professional experience in after-sales, back office or a comparable role, ideally in the FMCG sector
  • Strong knowledge of SAP R/3 (HANA) and MS Office (especially Excel); Salesforce experience desirable
  • Proactive, solution-oriented working style with a focus on digital tools and modern ways of working
  • Strong results and quality orientation, organizational talent and enjoyment of project work
  • Excellent communication skills and enjoyment of collaboration with international stakeholders
  • Very good German and English skills, both written and spoken; Italian is a plus
  • Good understanding of reporting, data maintenance, process analysis and cost optimization
  • Willingness to travel and flexibility
Benefits
  • Attractive, competitive salary and additional benefits (e.g. Sodexo vouchers, gym subsidy, employee discounts, etc.)
  • Hybrid working: two Smart Work days per week + three Smart-Work flex days per month
  • Open, entrepreneurial corporate culture with room for individual development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
machine managementprocess optimizationreportingdata maintenanceprocess analysiscost optimizationpurchase processesinvoicing processesspare parts managementIoT systems
Soft skills
proactive working stylesolution-orientedresults orientationquality orientationorganizational talentenjoyment of project workexcellent communication skillscollaborationflexibilitywillingness to travel
Certifications
business trainingadministrative trainingequivalent qualification