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Tech Stack
Tools & technologiesSQLSwitching
About the role
Key responsibilities & impact- Build new and/or customize existing Boomi processes for client system integration with Laurel
- Work with client to test deployed Boomi processes including validating data integrity for each integration
- Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements
- Provide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers)
- Document processes and lessons learned for continuous improvement
- Monitor integration health across all client environments, responding quickly to alerts for client centric systems
- Investigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical <1 hour response)
- Manage Boomi Atom monitoring, responding to unexpected shutdowns and flow exceptions
- Troubleshoot data flow issues from Laurel through to client PMS systems, identifying breakpoints and implementing fixes
- Perform root cause analysis on recurring issues and implement preventative measures
- Serve as Level 2 technical escalation for sync issues
- Support Principal Partner Engineers with complex troubleshooting across multiple client environments
- Diagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools)
- Document issue patterns and create knowledge base articles for common scenarios
- Build relationships with key client technical contacts for faster issue resolution
Requirements
What you’ll need- 3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role
- Strong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break
- API and database experience: Comfortable working with REST APIs, SQL queries, and database concepts
- Integration platforms: Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)
- System monitoring: Familiarity with alerting systems, log analysis, and proactive monitoring
- Client-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents
- Pressure management: Calm and methodical when responding to time-sensitive issues affecting client billing operations
- Problem-solving mindset: You dig into complex issues until you find the root cause, not just surface symptoms.
Benefits
Comp & perks- Offers Equity
- Health and wellness programs
- Paid time off
- 401K
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
integration engineeringDevOpstroubleshootingAPIREST APIsSQLiPaaSBoomidata flow analysisroot cause analysis
Soft Skills
client-facing communicationpressure managementproblem-solving mindsetflexibilityrelationship buildingdocumentationcontinuous improvementcalm under pressuremethodical approachtechnical escalation