Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff.
Orchestrate deployment of the Laurel tenant and Boomi Atom in coordination with implementation engineers.
Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO.
Run kickoff calls and host ongoing office hours for end users and finance teams throughout the implementation lifecycle.
Triage issues in real time — escalating to engineering or leadership appropriately while maintaining customer confidence.
Coordinate with CSMs on adoption strategies and active user growth as customers move through and beyond go-live.
Maintain clear project plans, timelines, and milestone tracking across multiple concurrent accounts using tools like Asana and Microsoft Planner.
Translate technical concepts — integration architecture, XPATH-based mapping, API behaviors — into clear language for stakeholders at all levels.
Apply agentic AI tools and technology-enabled workflows to scale your own effectiveness and bring creative efficiency to implementation challenges.

Requirements

Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related field.
5+ years of project management experience delivering complex technical implementations in a B2B SaaS environment.
Demonstrated ability to manage multiple concurrent customer engagements without sacrificing quality or responsiveness.
Proficiency with project management tools such as Asana, Microsoft Planner, or comparable platforms; strong task-oriented design instincts.
Technical aptitude to work directly with engineers — experience with Boomi, XPATH, or enterprise integration platforms is a strong plus.
Familiarity with enterprise tech stacks: Microsoft 365, SSO protocols (SAML/OAuth), email, calendar, phone, and video conferencing systems.
Working knowledge of or strong curiosity about agentic AI tools and process automation — you use these tools, not just know of them.
Excellent communicator across all settings: executive briefings, customer calls, written updates, and engineering stand-ups.
PMP, CAPM, or equivalent certification is a plus.

Benefits

Great employee benefits, including equity and 401K
Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team
An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementtechnical integrationAPI behaviorsXPATHenterprise integrationprocess automationagentic AI

Soft Skills

communicationcustomer engagementproblem-solvingmultitaskingleadership

Certifications

PMPCAPM