Senior Manager, Strategic Customer Success

LaunchDarkly

Senior Manager leading a team of CSMs at LaunchDarkly, driving customer success for critical clients post-sale. Passion for exceptional customer experience and team development in a growing market.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $129,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Recruit, lead, and develop a high-performing team of CSMs
Partner closely with the GTM ecosystem and other CS teams to build Customer Success programs
Enable the team to understand and act early on leading indicators
Organize around key performance metrics, including NDR and expansion
Serve as the senior advocate for strategic and high-impact customers

Requirements

What you’ll need

Minimum of 12 years in a customer-facing role
At least 3 years in a leadership or team lead position within customer success, account management, or a similar field
Experience owning the renewal process and being accountable for a retention quota
Strong discovery, qualification, and sales skills
Training in Command of the Message, MEDDIC, or similar methodologies is preferred
Experience leveraging data to make decisions about talent, team effectiveness, customer programs
Experience working with technical products, preferably within the DevOps space
Strong project management skills

Benefits

Comp & perks

Restricted Stock Units (RSUs)
Health, vision, and dental insurance
Mental health benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementrenewal processretention quotadiscovery skillsqualification skillssales skillsproject managementdata analysisDevOps

Soft Skills

leadershipteam developmentadvocacycommunicationcollaborationorganizational skillsstrategic thinkingproblem-solvingperformance metricscustomer engagement

Certifications

Command of the MessageMEDDIC