LaunchDarkly

Vice President, IT and Internal AI

LaunchDarkly

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $287,000 - $464,000 per year

Job Level

Lead

About the role

  • Operate IT and enterprise systems with minimal executive oversight, while maintaining CFO-level rigor and risk awareness
  • Establish a clear, modern internal technology and AI strategy aligned with LaunchDarkly’s growth ambitions
  • Deliver reliable, secure, and scalable systems that executives and employees trust
  • Drive step-change improvements in automation, productivity, and cost efficiency through AI and simplification
  • Position IT as a proactive strategic partner—not a bottleneck or reactive support function
  • Build a scalable IT operating model appropriate for a $200M–$400M+ ARR SaaS company
  • Own and evolve LaunchDarkly’s internal technology roadmap, enterprise architecture, and systems strategy
  • Lead principled build vs. buy decisions with a long-term, AI-aware perspective
  • Modernize legacy tools, workflows, and integrations to reduce complexity and technical debt
  • Ensure architectural decisions scale with company growth and increasing operational sophistication
  • Own day-to-day IT operations, service management, and employee technology experience
  • Ensure high availability and reliability of business-critical systems
  • Partner closely with Security on identity & access management, controls, compliance, and incident response
  • Establish strong business continuity and disaster recovery practices appropriate for a scaling SaaS company
  • Oversee the health, configuration, and integration of core enterprise systems across Finance, HR, GTM, and collaboration platforms
  • Ensure data flows cleanly, securely, and reliably across systems
  • Partner with Finance, Data Engineering, and Analytics to strengthen data governance and system-level integrity
  • Reduce duplication, manual reconciliation, and brittle point-to-point integrations
  • Serve as the executive owner of LaunchDarkly’s internal AI strategy and execution roadmap
  • Identify and deliver high-impact AI use cases (agents, automation, workflow acceleration, decision support)
  • Drive measurable reductions in manual work, cycle time, and operational cost
  • Balance AI-driven innovation with appropriate governance, risk management, and controls
  • Maintain a forward-looking perspective on how AI is reshaping enterprise software and operating models
  • Act as a trusted technology partner to Finance, GTM, Product, Engineering, People, and Security
  • Translate business needs into scalable, well-architected solutions
  • Enable faster decision-making and execution through thoughtful systems design
  • Drive alignment and outcomes through credibility, influence, and strong execution
  • Lead and develop a high-performing IT organization
  • Establish clear ownership, accountability, and operating rhythms
  • Define and track metrics that measure IT’s impact on reliability, cost, speed, and productivity
  • Build a culture that balances service excellence with transformation mindset

Requirements

  • Proven experience leading IT and enterprise systems in a B2B SaaS company at ~$200M+ ARR
  • Experience modernizing internal systems during periods of rapid growth and operational complexity
  • Strong understanding of how Finance, GTM, Product, and Engineering organizations depend on internal technology
  • Demonstrated experience driving AI-enabled automation or enterprise transformation initiatives
  • Clear perspective on how AI changes workflows, cost structures, and team design
  • Track record of delivering tangible productivity and cost outcomes—not just deploying tools
  • Strong grounding in IT operations, identity & access management, risk mitigation, and business continuity
  • Experience partnering closely with Security and compliance teams
  • Appreciation for the operational and reputational risk associated with enterprise systems
  • Clear, confident communicator who can engage credibly with executives, technical teams, and cross-functional leaders
  • Strong prioritization skills with the judgment to balance speed and rigor
  • Trusted partner to the CFO, CEO, and executive leadership
  • High integrity and accountability mindset
Benefits
  • Restricted Stock Units (RSUs)
  • Health, vision, and dental insurance
  • Mental health benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI strategyautomationenterprise architecturedata governanceidentity & access managementbusiness continuitydisaster recoveryIT operationsrisk managementsystem integration
Soft Skills
communicationinfluenceprioritizationaccountabilityleadershipcollaborationcredibilityjudgmenttrustworthinessstrategic thinking