Senior Reliability Engineer, Digital Marketing

Launch Potato

Reliability Engineer ensuring the reliability of Skechers' global marketing technology ecosystem. Implementing automation and operational standards to support digital marketing platforms.

Posted 5/13/2026full-timeManhattan Beach • California • 🇺🇸 United StatesSenior💰 $160,000 - $190,000 per yearWebsite

Tech Stack

Tools & technologies

CloudJavaScriptPythonSQL

About the role

Key responsibilities & impact

Own service reliability across the full marketing platforms flow, including data ingestion, identity resolution, audience creation, segmentation, activation, campaign and journey execution, triggered and scheduled communications, loyalty program events, and downstream measurement.
Ensure Salesforce Data Cloud audiences are accurate, timely, and operationally dependable, with strong controls around data freshness, segmentation quality, publish success, and downstream activation.
Ensure Salesforce Marketing Cloud campaigns, journeys, automations, and email operations execute as designed, with clear operational thresholds, monitoring, and recovery playbooks.
Ensure Salesforce Loyalty Management processes including member activity, accrual, redemption, promotions, and related integration points are reliable, traceable, and aligned with customer experience expectations.
Build and maintain observability across platform health, business process health, and customer-impact signals, including dashboards, alerts, trend reporting, and escalation paths.
Leverage Google Analytics and Quantum Metric to connect technical incidents to customer and business impact, including conversion degradation, journey drop-off, landing page friction, loyalty enrollment issues, and campaign experience problems.
Define and manage SLIs, SLOs, and operational thresholds for business-critical marketing services, with proactive detection of platform and data issues before they impact customers or campaigns.
Own end-to-end operational response for priority incidents, including detection, triage, severity assessment, stakeholder communication, vendor engagement, mitigation, recovery, and post-incident review — translating technical issues into clear business impact across audience activation, journeys, loyalty activity, deliverability, and digital experience.
Lead incident coordination including bridge calls, cross-functional alignment, vendor escalation, recovery communication, and closure messaging, with defined update cadences for marketing operations, CRM, loyalty, analytics, leadership, and Salesforce support.
Own release readiness and go/no-go support for all product changes, including risk assessment, dependency checks, and rollback readiness.
Maintain steady-state operational risk reporting covering platform health trends, recurring failure patterns, deliverability risks, and proactive recommendations.
Design and implement automation that reduces manual work, speeds recovery, and enables safer scale, including AI-assisted alert enrichment, knowledge retrieval, incident summarization, runbook execution, and low-risk self-healing patterns under human oversight.
Define and maintain operational standards including runbooks, change controls, release readiness checks, and problem management processes for business-critical marketing services.
Drive adoption of reliability engineering best practices across delivery and marketing technology teams.
Partner with marketing operations, CRM, data engineering, eCommerce, loyalty, analytics, and vendor teams to ensure reliability considerations are built into new initiatives from the start, serving as a reliability advocate during architecture design and solution reviews.
Collaborate with data engineering on proactive monitoring and validation of data accuracy, completeness, timeliness, and consistency across ingestion, identity resolution, transformation, and activation layers.
Serve as the primary engineering partner for Salesforce Signature Success, incorporating Proactive Monitoring alerts and recommendations, managing escalations, and converting vendor insights into permanent improvements.
Participate in a global support and escalation model while continuously reducing after-hours operational load through better monitoring, smarter automation, and stronger engineering discipline.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
7+ years of experience in reliability engineering, site reliability engineering, platform engineering, production engineering, application support engineering, or marketing technology operations.
Hands-on experience supporting complex SaaS platforms in production, ideally including Salesforce Data Cloud, Salesforce Marketing Cloud, and/or enterprise CRM or marketing technology platforms with high business criticality.
Strong understanding of customer data flows, segmentation, audience activation, marketing journeys, campaign operations, and loyalty-related business processes.
Experience with Google Analytics, Quantum Metric, or similar digital analytics platforms used to diagnose customer and business impact.
Strong troubleshooting skills across data, integrations, APIs, workflows, and application behavior, with hands-on experience building and operating monitoring, alerting, dashboards, runbooks, and incident management processes.
Strong SQL skills and working knowledge of scripting or automation languages such as Python, JavaScript, or Bash, with experience leveraging AI-assisted engineering tools such as Claude Code, ChatGPT Codex, or Cursor to improve operational efficiency and automation.
Strong understanding of email deliverability, including operational drivers of inbox placement, sender health, and remediation practices.
Ability to communicate clearly with both technical and business stakeholders during normal operations and high-severity incidents, with a demonstrated ability to identify repetitive manual work and replace it with durable engineering solutions.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Launch Potato Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 📱 Media 👥 B2C Media
B2C Launch Potato is South Florida's fastest growing digital media company, founded by a group of young and ambitious individuals with a history of building successful direct-to-consumer digital businesses. Headquartered in Delray Beach, FL, Launch Potato operates with a distributed global team. The company focuses on solving complex problems with smart marketing, great engineering, data science, and fun, emphasizing its commitment to innovation and scalability. Senior Reliability Engineer, Digital Marketing 🔥 1 minute ago 🏢🏡 Manhattan Beach – Hybrid 💵 $160k - $190k / year ⏰ Full Time 🟠 Senior 🌐 Digital Marketing Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own service reliability across the full marketing platforms flow, including data ingestion, identity resolution, audience creation, segmentation, activation, campaign and journey execution, triggered and scheduled communications, loyalty program events, and downstream measurement.
Ensure Salesforce Data Cloud audiences are accurate, timely, and operationally dependable, with strong controls around data freshness, segmentation quality, publish success, and downstream activation.
Ensure Salesforce Marketing Cloud campaigns, journeys, automations, and email operations execute as designed, with clear operational thresholds, monitoring, and recovery playbooks.
Ensure Salesforce Loyalty Management processes including member activity, accrual, redemption, promotions, and related integration points are reliable, traceable, and aligned with customer experience expectations.
Build and maintain observability across platform health, business process health, and customer-impact signals, including dashboards, alerts, trend reporting, and escalation paths.
Leverage Google Analytics and Quantum Metric to connect technical incidents to customer and business impact, including conversion degradation, journey drop-off, landing page friction, loyalty enrollment issues, and campaign experience problems.
Define and manage SLIs, SLOs, and operational thresholds for business-critical marketing services, with proactive detection of platform and data issues before they impact customers or campaigns.
Own end-to-end operational response for priority incidents, including detection, triage, severity assessment, stakeholder communication, vendor engagement, mitigation, recovery, and post-incident review — translating technical issues into clear business impact across audience activation, journeys, loyalty activity, deliverability, and digital experience.
Lead incident coordination including bridge calls, cross-functional alignment, vendor escalation, recovery communication, and closure messaging, with defined update cadences for marketing operations, CRM, loyalty, analytics, leadership, and Salesforce support.
Own release readiness and go/no-go support for all product changes, including risk assessment, dependency checks, and rollback readiness.
Maintain steady-state operational risk reporting covering platform health trends, recurring failure patterns, deliverability risks, and proactive recommendations.
Design and implement automation that reduces manual work, speeds recovery, and enables safer scale, including AI-assisted alert enrichment, knowledge retrieval, incident summarization, runbook execution, and low-risk self-healing patterns under human oversight.
Define and maintain operational standards including runbooks, change controls, release readiness checks, and problem management processes for business-critical marketing services.
Drive adoption of reliability engineering best practices across delivery and marketing technology teams.
Partner with marketing operations, CRM, data engineering, eCommerce, loyalty, analytics, and vendor teams to ensure reliability considerations are built into new initiatives from the start, serving as a reliability advocate during architecture design and solution reviews.
Collaborate with data engineering on proactive monitoring and validation of data accuracy, completeness, timeliness, and consistency across ingestion, identity resolution, transformation, and activation layers.
Serve as the primary engineering partner for Salesforce Signature Success, incorporating Proactive Monitoring alerts and recommendations, managing escalations, and converting vendor insights into permanent improvements.
Participate in a global support and escalation model while continuously reducing after-hours operational load through better monitoring, smarter automation, and stronger engineering discipline. 🎯 Requirements
Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
7+ years of experience in reliability engineering, site reliability engineering, platform engineering, production engineering, application support engineering, or marketing technology operations.
Hands-on experience supporting complex SaaS platforms in production, ideally including Salesforce Data Cloud, Salesforce Marketing Cloud, and/or enterprise CRM or marketing technology platforms with high business criticality.
Strong understanding of customer data flows, segmentation, audience activation, marketing journeys, campaign operations, and loyalty-related business processes.
Experience with Google Analytics, Quantum Metric, or similar digital analytics platforms used to diagnose customer and business impact.
Strong troubleshooting skills across data, integrations, APIs, workflows, and application behavior, with hands-on experience building and operating monitoring, alerting, dashboards, runbooks, and incident management processes.
Strong SQL skills and working knowledge of scripting or automation languages such as Python, JavaScript, or Bash, with experience leveraging AI-assisted engineering tools such as Claude Code, ChatGPT Codex, or Cursor to improve operational efficiency and automation.
Strong understanding of email deliverability, including operational drivers of inbox placement, sender health, and remediation practices.
Ability to communicate clearly with both technical and business stakeholders during normal operations and high-severity incidents, with a demonstrated ability to identify repetitive manual work and replace it with durable engineering solutions. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

reliability engineeringsite reliability engineeringplatform engineeringproduction engineeringapplication support engineeringSQLPythonJavaScriptBashautomation

Soft Skills

troubleshootingcommunicationincident managementcollaborationproblem-solvingstakeholder engagementleadershipproactive monitoringrisk assessmentprocess improvement