Process & Capability Manager – Originations, ANZ

Latitude

Leads internal Originations processes and drives system capability improvements across AU and NZ. Collaborates with internal partners on automation and operational efficiency initiatives.

Posted 4/15/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead internal process reviews and uplift to improve efficiency, accuracy, and reduce manual handling
Align Originations processes across AU/NZ and support x‑skill rollout and embedding
Partner with Credit Risk, Pay Tech, Shared Services, QA and Product to identify and implement improvement opportunities, leveraging systemic defect, friction point and complaint insights
Research, size and present system capability opportunities to key stakeholder and forums for prioritization and funding
Leverage existing and emerging tools—including AI—to maximise automation and future‑ready workflow design
Act as the Pay Card Originations owner across projects, capability rollouts and migrations
Build and maintain a prioritised backlog of improvement initiatives with benefits tracking and opportunity sizing
Lead and support direct reports, fostering capability uplift, alignment and delivery excellence
Support process readiness for future anticipated PnP AI ingestion

Requirements

What you’ll need

Proven experience in process improvement and operational excellence within financial services or similar environments
Strong capability in change management and cross‑functional stakeholder engagement
Ability to work comfortably in ambiguity and adapt quickly to evolving priorities and requirements
Demonstrated ability to deliver outcomes within agreed timelines while managing competing priorities and multiple projects
Knowledge of automation tools and readiness for AI‑driven process enhancements
Skilled in producing high‑quality documentation, including process maps, business cases, and improvement summaries that support decision‑making and change adoption
Strong analytical and problem‑solving abilities with a continuous‑improvement mindset
Ability to build and leverage strong internal networks across Technology, Credit Risk and Compliance, Product and Shared Services to influence and drive change
Leadership capability to guide, develop and support direct reports in delivering high‑quality operational and process outcomes

Benefits

Comp & perks

flexible working environment
great compensation
safe, healthy, engaging, and productive working environment
comprehensive suite of employee benefits
superannuation
short term incentives
flexible working policies
employee assistance program
'Congratitude' recognition program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementoperational excellencechange managementautomation toolsAI-driven process enhancementsprocess mapsbusiness casesanalytical skillsproblem-solvingdocumentation

Soft Skills

stakeholder engagementadaptabilitytime managementleadershipnetworkinginfluencecontinuous improvement mindsetdelivery excellencefostering capability upliftworking in ambiguity