Process & Capability Manager – Originations, ANZ
Latitude
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Lead internal process reviews and uplift to improve efficiency, accuracy, and reduce manual handling
- Align Originations processes across AU/NZ and support x‑skill rollout and embedding
- Partner with Credit Risk, Pay Tech, Shared Services, QA and Product to identify and implement improvement opportunities, leveraging systemic defect, friction point and complaint insights
- Research, size and present system capability opportunities to key stakeholder and forums for prioritization and funding
- Leverage existing and emerging tools—including AI—to maximise automation and future‑ready workflow design
- Act as the Pay Card Originations owner across projects, capability rollouts and migrations
- Build and maintain a prioritised backlog of improvement initiatives with benefits tracking and opportunity sizing
- Lead and support direct reports, fostering capability uplift, alignment and delivery excellence
- Support process readiness for future anticipated PnP AI ingestion
Requirements
- Proven experience in process improvement and operational excellence within financial services or similar environments
- Strong capability in change management and cross‑functional stakeholder engagement
- Ability to work comfortably in ambiguity and adapt quickly to evolving priorities and requirements
- Demonstrated ability to deliver outcomes within agreed timelines while managing competing priorities and multiple projects
- Knowledge of automation tools and readiness for AI‑driven process enhancements
- Skilled in producing high‑quality documentation, including process maps, business cases, and improvement summaries that support decision‑making and change adoption
- Strong analytical and problem‑solving abilities with a continuous‑improvement mindset
- Ability to build and leverage strong internal networks across Technology, Credit Risk and Compliance, Product and Shared Services to influence and drive change
- Leadership capability to guide, develop and support direct reports in delivering high‑quality operational and process outcomes
Benefits
- flexible working environment
- great compensation
- safe, healthy, engaging, and productive working environment
- comprehensive suite of employee benefits
- superannuation
- short term incentives
- flexible working policies
- employee assistance program
- 'Congratitude' recognition program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementoperational excellencechange managementautomation toolsAI-driven process enhancementsprocess mapsbusiness casesanalytical skillsproblem-solvingdocumentation
Soft Skills
stakeholder engagementadaptabilitytime managementleadershipnetworkinginfluencecontinuous improvement mindsetdelivery excellencefostering capability upliftworking in ambiguity