Senior Coordinator – Attorney Support

Latham & Watkins

Senior Coordinator overseeing workflow for attorney support at Latham & Watkins. Responsible for training team members and maintaining quality customer service across regions.

Posted 6/5/2026full-timeBoston • Massachusetts, Washington • 🇺🇸 United StatesSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Organizing and overseeing the quality of work and workflow of the PROS team
Training new team members and providing ongoing support
Counseling and coaching team members around any performance deficiencies
Ensuring excellence in customer service through implementing continuous improvement strategies from feedback gathered by talking to PROS lawyers and local office management
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Requirements

What you’ll need

A high school diploma or equivalent
A bachelor’s degree or equivalent, preferably
A minimum of one (1) year of experience in a legal or professional services environment
A minimum of five (5) years of cumulative professional experience
Strong knowledge and proficiency in PC applications, including word processing, spreadsheet software, and Microsoft Office
Demonstrate knowledge of Chrome River, Outlook, Cisco Phone, Intapp, iManage, Foundation, Event Management System, and specific technology as assigned

Benefits

Comp & perks

Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecontinuous improvementperformance managementtrainingworkflow management

Soft Skills

coachingcounselingorganizational skillscommunication