Senior Manager – Training & Development, Quality Control, Compliance, Intake
Latham & Watkins
full-time
Posted on:
Location Type: Hybrid
Location: Boston • District of Columbia • Illinois • United States
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Salary
💰 $170,000 - $200,000 per year
Job Level
About the role
- Leading three critical OGC functions—Training & Development, Quality Control (Conflicts), and Compliance & Intake
- Guiding managers and supervisors across these teams to deliver consistently high-quality operations and a unified service experience
- Providing strategic leadership and oversight for the teams
- Ensuring effective prioritization, workload management, and business continuity
- Building a cohesive leadership cohort across the three functions while setting clear goals, coaching managers and supervisors, and conducting performance evaluations
- Championing cross-training and cross-collaboration initiatives
- Collaborating with OGC leaders and subject matter experts to set direction for training programs, frameworks, and documentation
- Establishing key performance indicators, dashboards, and review cadences for workflow timeliness and data
- Providing governance and escalation support for Compliance & Intake operations
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Requirements
- Significant experience managing high-performing teams in a professional services environment, including experience as a manager-of-managers
- Demonstrated success in coaching leaders, conducting performance reviews, and building cross-functional collaboration
- Strong leadership competencies, including goal setting, delegation, feedback, change management, and decision-making under time pressure
- Proven project and program management skills with the ability to establish timelines, manage deadlines across multiple concurrent workstreams, and deliver measurable outcomes
- A bachelor's degree
- A minimum of eight (8) years of law-related work experience in a law firm or other professional services firm
- A minimum of ten (10) years of cumulative experience
- Supervisory experience and prior experience in conflicts, compliance, or new business intake within a law firm
Benefits
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprogram managementperformance evaluationgoal settingworkload managementcross-trainingdata analysiskey performance indicatorscompliance managementconflict resolution
Soft Skills
leadershipcoachingcross-functional collaborationdelegationfeedbackchange managementdecision-makingstrategic oversightcommunicationteam building