Overseeing and monitoring workflow for FAST and PROS teams, coordinating and delegating team assignments based on operational requirements
Ensuring that the team tracks all requests through the firm’s real-time work ticketing system, ServiceNow
Providing relevant and timely management information to management
Identifying training requirements and supporting the development, implementation, and assessment of ongoing Attorney Support training programs
Orienting, training, and providing ongoing support for new team members
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Requirements

A high school diploma or equivalent
A bachelor’s degree or equivalent, preferably
A minimum of three (3) years of supervisory or leadership experience within a law firm or legal environment
A minimum of five (5) years of relevant cumulative experience
Possess strong people management skills, including but not limited to effective delegation and management of operations, performance management, change management, and team engagement and motivation
Demonstrate strong leadership skills (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective mentoring
Exhibit well-developed and professional interpersonal skills, with the ability to interact effectively with people at all organizational levels of the firm

Benefits

Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

people managementdelegationperformance managementchange managementteam engagementmotivationorganizingplanningproblem-solvingdecision-making

high school diplomabachelor's degree