Support Engineer

• Supporting the eDiscovery vendor program for the Practice Support Services team
• Managing project prioritization, deadline negotiation, and expectation management for case teams and Project Managers
• Aiding in developing the firm's relationships with eDiscovery service providers by attending regular meetings to discuss performance, evaluating new services, and ensuring compliance with the firm's security, data management, and data privacy standards
• Leveraging the standard workflow for procuring eDiscovery and managed document review providers, including using template client service agreements and escalating issues to subject matter experts
• Supporting the eDiscovery Operations team in the screening process for contract attorney candidates, contributing to the development of standard forms and procedures for screening candidates, and facilitating exception requests for disqualified candidates
• Maintaining and updating a current repository of vendor information, including contacts, pricing, mergers and acquisitions, client engagements, and services offered
• Collaborating with management to track Project Manager team compliance with matter vendor tracking and data disposition requirements
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Practice Support Analyst – eDiscovery Operations

Senior IT Support Engineer

Senior Technical Support Engineer

Technical Support Engineer

Technical Support Representative I