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About the role
Key responsibilities & impact- Run Revenue Operations
- Be accountable for the end-to-end operational infrastructure across Sales Ops, Marketing Ops, Customer Ops, Creator Ops, Enablement, and Dev & Integrations, leading the team that delivers
- Own outcomes for pipeline mechanics, forecasting, territory design and assignment, lead routing, and deal operations across enterprise, mid-market, and growth segments
- Drive accountability for renewal and expansion operations across the client lifecycle, partnering closely with Client Services and Creator Success
- Establish and maintain the operational cadence (weekly performance reviews, monthly business reviews, quarterly planning cycles) with rigor and consistency
- Serve as the senior operational partner to the CRO, CMO, CFO, and cross-functional leadership on go-to-market execution
- Own revenue enablement strategy, ensuring sellers and go-to-market teams have the tools, content, training, and operational support to perform at their best
- Represent revenue operations at the executive table and in board-level operational narrative
- Transform How We Operate
- Be accountable for the tech stack (Salesforce, HubSpot, Clay, ChiliPiper, Nooks, Chorus, and more)
- Evaluate what's working, what's redundant, and what needs to changeDrive system consolidation, migration, and implementation projects that improve data quality, reduce operational friction, and unlock new capabilities
- Champion the redesign of processes that have scaled past their original design, from lead-to-opportunity handoffs through campaign operations workflows
- Drive adoption of AI-powered workflows, automations, and agent-assisted processes that accelerate the team and the functions it supports
- Partner with the Director of Enterprise Data to ensure operational systems feed clean, structured data into the business intelligence and AI infrastructure layers
- Develop and own a forward-looking operations roadmap that aligns to company OKRs and the broader AI transformation strategy
- Lead the Team
- Manage and develop three direct reports: a Principal RevOps Manager, a Director of Creator Operations, and a Head of Sales Enablement, each with established teams and domain expertise
- Own the operating model for revenue operations, including org design, hiring roadmap, and how the function evolves as the business scales
- Set clear priorities across six sub-functions running concurrent workstreams in a fast-moving environment
- Build a culture of operational excellence, intellectual curiosity, and continuous improvement
- Set strategic direction while staying close enough to the work to unblock problems, pressure-test decisions, and maintain credibility with your team
Requirements
What you’ll need- 10+ years of progressive experience in revenue operations, sales operations, or business operations at a SaaS, marketplace, or technology company
- 5+ years leading operations functions at the senior manager, director, or VP level, including experience managing other managers and directors (manager-of-managers scope)
- Prior experience as a VP or senior-most operations leader at a high-growth technology company, or clear readiness to step into that level of responsibility
- Deep expertise across the full RevOps stack: pipeline management, forecasting, territory design, lead routing, renewal operations, and marketing operations
- Experience in revenue enablement: building or overseeing the programs, content, and operational support that make go-to-market teams effective
- Proven experience evaluating, implementing, and rationalizing technology platforms. You've made hard calls about what to consolidate, migrate, or retire
- Hands-on proficiency with Salesforce at an advanced level; experience with HubSpot, marketing automation, and sales engagement platforms
- Demonstrated use of AI tools in your operational work: concrete examples of building workflows, automations, or analyses using AI (Claude, ChatGPT, agent frameworks, or equivalent), beyond theoretical interest
- Strong financial acumen. Comfortable with bookings forecasting, ARR/MRR modeling, and unit economics
- Experience operating across multiple segments (enterprise, mid-market, SMB/growth) and multiple GTM motions
- Executive presence and exceptional stakeholder management across C-suite, board, sales, marketing, and services teams
- A bias for action and comfort with ambiguity in a high-growth, fast-evolving environment.
Benefits
Comp & perks- Permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue operationssales operationsbusiness operationspipeline managementforecastingterritory designlead routingrenewal operationsmarketing operationsfinancial acumen
Soft Skills
stakeholder managementexecutive presenceoperational excellenceintellectual curiositycontinuous improvementstrategic directionteam managementprioritizationproblem-solvingadaptability
