Head of Commerce and Finance Systems
LastPass
ERPOracle
Head of Commerce and Finance Systems
LastPass
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Lead
Tech Stack
ERPOracle
About the role
- Own the end-to-end strategy, development, and operations of the eCommerce ecosystem spanning web, subscription, billing, and payment platforms
- Play a pivotal role enabling company-wide strategies while ensuring a seamless, scalable, and secure digital customer journey
- Report to the CIO and contribute to transforming LastPass digital business and driving customer experience at scale
- Lead the development and execution of a comprehensive digital technology roadmap with clearly defined target states aligned to business goals
- Build, transform, and oversee the architecture, development, and operations of eCommerce systems, integrating engineering platforms and ensuring frictionless workflows from purchase to renewal
- Oversee a team of Financial Systems product owners, developers, and architects, ensuring timely development of programs and enhancements while maintaining platform performance and scalability
- Partner with data teams to implement insights-driven solutions enabling actionable reporting, forecasting, and optimization of commerce operations
- Ensure adherence to global compliance and security standards for payments and billing systems
- Manage and grow a high-performing global team of product owners, engineers, and administrators; foster a culture of innovation, empowerment, and collaboration
- Stay ahead of industry trends, emerging technologies, and best practices to continuously innovate and improve the organization’s technology landscape
Requirements
- Proven executive leadership in managing large-scale eCommerce, subscription, and payment systems for SaaS or consumer technology companies
- Leadership experience with Commerce platforms and progressive experience working in business technologies supporting go-to-market, finance and product organizations in bringing new products to market through a scalable high velocity self-serve and sales-assisted motion
- Strong business acumen with the ability to translate business strategies and architecture requirements into actionable and scalable technology solutions that drive measurable business outcomes
- Exceptional leadership, team building, and communication skills, with the ability to influence at all levels of the organization
- In-depth knowledge of SaaS business models, product led growth motions, billing workflows, and subscription-based revenue operations
- Demonstrated ability to prioritize and deliver technology solutions that enhance the customer experience across web, mobile, and digital channels, ensuring seamless integration and engagement
- Ability to drive a forward-thinking, innovative culture by identifying emerging trends, experimenting with new technologies, and quickly adapting to changing business and customer needs
- Technical expertise in eCommerce architecture, subscription management platforms (e.g., Zuora, Stripe, RevPro), payment systems (CyberSource, Adyen, etc), Third-party vaulting (Basis Theory, IXOPAY, etc)
- Deep expertise and knowledge on financial systems and applications ERP (e.g. NetSuite, Oracle), Tax Systems (Avalara, Vertex, etc.), Procure-Pay (NetSuite, Opstream, Coupa) and revenue recognition processes, methodologies and tooling
- Familiarity with global payment compliance standards and regulations (e.g., PCI-DSS, GDPR)
