Lassie

Sales Manager

Lassie

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • You are the first point of contact for new customers and guide them from their initial inquiry to the completion of our offering by phone.
  • Your focus is to inspire customers with our unique approach to pet insurance and to deliver a first-class customer experience.
  • You conduct informative phone conversations at the request of potential customers (no cold calling).
  • You support new customers and answer questions about our offering and the Lassie app.
  • You share customer feedback with other departments (e.g., Marketing, Tech, or Customer Success) and proactively propose improvements to processes, products, and customer communications.
  • You develop and optimize our information/sales conversation storylines.
  • You will have the opportunity to help build the Sales team — be part of it from the start.

Requirements

  • You enjoy being in regular contact with our new customers.
  • You have strong, proactive self-motivation and are passionate about achieving your goals.
  • You have a solution-oriented mindset and keep a cool head — challenging customer conversations motivate you.
  • You have a persuasive, results-oriented manner and engage with customers empathetically.
  • You work in a structured and detail-oriented way.
  • You are a true team player and appreciate regular exchanges with colleagues.
  • You speak fluent German.
Benefits
  • The opportunity to be part of a dynamic company in an early growth phase.
  • A flexible, dynamic, and warm company culture.
  • An international work environment with ample autonomy and short decision-making paths.
  • The joy of working on a unique product that makes the world a little better.
  • After-work and team events.
  • A hybrid working model combining office and home office.
  • Dogs are of course welcome in the office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
self-motivationsolution-oriented mindsetpersuasive communicationresults-orientedempathetic engagementstructured workdetail-orientedteam playercustomer experience focusproactive improvement