Customer Success Specialist
Lassie
contract
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteSalary
💰 €800 - €1,000 per month
Job Level
Mid-LevelSenior
About the role
- Communicate with our customers and respond to their requests and questions (via chat, email, and phone), from 8:00–22:00 Monday to Friday and 9:00–18:00 on Saturday.
- Provide support to our customers regarding their pets, our insurance products, and policy enrollment.
- Continuously optimize the customer experience based on customer feedback, in collaboration with other Lassie departments.
- Participate in exciting projects related to customer satisfaction ✨
Requirements
- You have prior experience in customer service, in a veterinary practice/clinic, or in a role with direct customer contact.
- You have excellent communication skills, both written and verbal.
- You work in a structured and detail-oriented way.
- You can multitask—both advising customers and supporting internal projects.
- You are curious and motivated to learn new things.
- You are flexible, hands-on, and motivated to work in a dynamic environment.
- You enjoy teamwork and appreciate regular interaction with colleagues (French, Swedish, and German).
- You have proficient spoken and written French and basic English to communicate with the international team 🌈
Benefits
- The opportunity to be part of a dynamic, growing company.
- A flexible, dynamic, and friendly company culture.
- An international work environment with a high degree of creative freedom.
- The joy and enthusiasm of working on a unique product that makes the world better.
- Dogs are, of course, welcome in our Paris office 💙
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicepolicy enrollmentveterinary practicecustomer support
Soft skills
communication skillsdetail-orientedmultitaskingcuriosityflexibilityteamworkmotivation