Product Manager – Customer Success

Laserhub GmbH

Product Manager overseeing customer success throughout the product lifecycle in a tech startup. Focus on enhancing the digital metal industry through innovative solutions and team collaboration.

Posted 5/13/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

You lead the entire product lifecycle in the Customer Success area with a high degree of ownership, from discovery and ideation, through prioritization and implementation, to continuous improvement.
You identify and evaluate the most important initiatives by understanding and contextualizing customer problems, company objectives, market trends, and competitive developments.
You define requirements, write clear user stories, and evolve the roadmap for your area.
You work closely with engineers, designers, and internal experts to solve complex problems, implement new ideas, and continuously improve existing features.
You regularly communicate with customers across multiple channels and represent their perspective within the company.
You analyze product performance and relevant metrics to ensure that goals are met.
In close collaboration with Marketing, Sales, and other Product teams, you ensure the right initiatives are implemented, successful product launches are enabled, and all relevant teams work together in alignment.

Requirements

What you’ll need

Degree in Engineering, Business, Computer Science/Software Development, Marketing, Data/Analytics, or a comparable field
At least 3 years of experience in software product management and with complex web technologies—ideally in customer-facing environments such as marketplaces, e-commerce, B2B platforms, or other digital platform models
Strong understanding of funnel analysis, automation, customer-centric optimizations, and system integrations
Very good analytical skills and at least 2 years of experience with data analysis tools such as SQL, Excel, data visualization/transformation tools, pivot tables, or comparable solutions
Basic technical understanding and an interest in modern technologies and AI-supported workflows are a plus
Excellent communication skills in German and English, both written and verbal
Enthusiasm for complex digital products and for digitizing a traditional industry
Independent, pragmatic, and solution-oriented working style with high personal initiative
Enjoyment of a fast-paced, entrepreneurial environment and a willingness to critically question existing processes

Benefits

Comp & perks

Monthly voucher
Wellpass / EGYM or other options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product lifecycle managementuser story writingfunnel analysisautomationcustomer-centric optimizationsystem integrationdata analysisdata visualizationSQLExcel

Soft Skills

analytical skillscommunication skillsindependent working stylepragmatic approachsolution-oriented mindsetinitiativeadaptabilitycollaborationcritical thinkingenthusiasm