Product Manager – Customer Success

Laserhub GmbH

. Make your Product a success - Manage with a high scale of freedom the product life-cycle (discovery, ideation, prioritization, delivery, and follow-through) of the Customer success scope dedicated to activation, retention, and long-term value creation.

Posted 4/21/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Make your Product a success - Manage with a high scale of freedom the product life-cycle (discovery, ideation, prioritization, delivery, and follow-through) of the Customer success scope dedicated to activation, retention, and long-term value creation.
Work on the right things - Determine and prioritize the right initiatives by understanding customer pain points, company strategy, market trends, and competitive activity.
Perform great in an A-level team - Define requirements, write/communicate effective user stories, and manage your scope roadmap.
Work together with a cross-functional team of engineers, designers, and metal experts to solve problems, deliver new solutions and iterate existing initiatives.
Make customers the center - Engage with customers through multiple channels and serve as the customer voice inside the organization. Guarantee an outstanding customer experience and value.
Drive growth - Monitor product performance to confirm that results meet specified requirements and objectives. Do, learn and iterate fast to achieve the best results.
Succeed with stakeholders - Liaise with Marketing, Sales, and other product teams to guarantee that the best initiatives are being built, conditions for success are in place, and alignment is gained across teams. Ensure the organization is prepared for successful launches.

Requirements

What you’ll need

Bachelor’s or an advanced degree in engineering, business, software development, marketing, data, or related fields
3+ years of experience in Software Product Management and complex web technologies, ideally in the customer-facing scopes of marketplaces, ecommerce, B2B industry, or other online platforms
Strong capabilities in funnel analysis, automations, customer-centric optimizations, and systems integrations.
Excellent analytical skills, with 2+ years of experience with data analysis tools, for example SQL, Excel, data visualization/transformation, pivot tables or similar.
Programming and AI literacy is a strong plus
Good written and verbal communication skills in German and English, being able to interact with stakeholders inside and outside the company.
Enjoy working on a complex product while being entirely passionate for technology and the digitalization of the traditional manufacturing industry.
You challenge the status quo every day.
Hands-on approach to find solutions and get ownership of your own work results.
Feel comfortable with a fast-paced and entrepreneurial environment.

Benefits

Comp & perks

Flexibility that’s actually lived: Work remotely or from Stuttgart and shape your day in a way that fits your life.
Benefits that fit your life: Whether it’s a monthly voucher, Wellpass / EGYM, or other options. We offer flexibility instead of one-size-fits-all solutions.
International, modern work environment: Work in an English-speaking, diverse team and collaborate across functions in a truly international B2B setup.
Ownership you can truly feel: No rigid processes. You’ll own your scope end-to-end, from discovery to delivery - with the freedom to make decisions, challenge ideas, and improve how we work.
Real impact on the product, not just execution: You won’t just deliver features; you’ll actively shape how we activate, retain, and create long-term value for our customers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementfunnel analysisautomationscustomer-centric optimizationssystems integrationsdata analysisSQLExceldata visualizationprogramming

Soft Skills

analytical skillscommunication skillsstakeholder managementproblem-solvingownershipadaptabilitycollaborationcustomer engagementpassion for technologychallenging the status quo