Crematory Relationship Administrator
Lap of Love Veterinary Hospice
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $45,000 per year
About the role
- Coordinating home assistance service requests with existing crematory partners (large pet appointments, lifting assistance required)
- Obtaining ashes return updates and respectfully communicating the information to pet parents
- Acting as a point of contact for pet parents and their cremation-related inquiries
- Maintaining responsiveness and engagement with pet parents who have special cremation requests
- Address any client concerns or questions (for example: dissatisfaction with the cremation services)
- Coordinate with crematories to handle family inquiries related to tracking ashes
- Recording and reporting communications about pet crematory or pet parent engagements
- Evaluate local markets for potential transport opportunities
- Special projects as directed
- Update internal platforms for accuracy (for example, Trello)
- Escalate client concerns to the appropriate person
Requirements
- A minimum of 3 years of Client Care experience *required*
- Familiarity with pet cremation or end-of-life care experience *preferred*
- Strong oral and written communication skills
- Detail-oriented and well-organized
- Self-starter with excellent follow-up skills
- Strong negotiating skills
- Strong and professional interpersonal skills
- Ability to handle multiple tasks with limited supervision
- The position is a remote role requiring the ability to work independently.
Benefits
- Health Insurance Plan (Medical) with 100% employer paid HSA option available
- Dental and Vision Plans
- Retirement Plan (Traditional 401k with 3% match and Roth 401k)
- Paid Time Off
- Bereavement Leave
- Paid Parental Leave
- Employer-funded Lifestyle Spending Account (LSA)
- Life Insurance (Basic, Voluntary, and AD&D)
- Short Term and Long Term Disability Insurance
- Training & Development
- Pet Discount Plan and Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong oral communication skillsstrong written communication skillsdetail-orientedwell-organizedself-starterexcellent follow-up skillsstrong negotiating skillsprofessional interpersonal skillsability to handle multiple tasksability to work independently