Practice Manager
Lap of Love Veterinary Hospice
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $57,000 - $59,000 per year
About the role
- Foster strong, enduring relationships with veterinarians, encouraging their professional and personal satisfaction in their roles
- Primary point of contact for an average of 20 veterinarians (equating to approximately 8 doctors on-call per day)
- Oversee and prioritize calendars, manage doctor schedules, and approve PTO requests
- Ensure exceptional service by monitoring appointments, addressing and resolving client concerns, and managing escalations with empathy and efficiency (ex: accidents, injuries, unique client requests, and unusual circumstances)
- Occasional partnership with Crematory Relationship Administrator and client to ensure the highest level of care and service for families
- Report/present to the Senior Practice Managers any updates or suggestions for standard operating procedures (SOPs) to help ensure quality in operations
- Engage in professional cross-functional collaboration to ensure knowledge of systems and processes to appropriately provide front line support to doctors
- Update departmental metrics
Requirements
- Associates degree, or equivalent experience in business administration, management, leadership, or administrative processes *required*
- Bachelor’s degree, or equivalent experience in business administration, management, leadership, or administrative processes *preferred*
- Previous experience in clinical veterinary medicine, practice management, veterinary operations management, or similar role *preferred*
- Commitment to excellence in client service
- Dynamic problem-solving skills
- Confident, independent thinker and adaptable
- Top notch oral and written communication skills
- Ability to thrive in a fast-paced environment
- Excellent follow-up skills
- High attention to detail and ability to adapt to new processes
Benefits
- Health Insurance Plan (Medical) with 100% employer paid HSA option available
- Dental and Vision Plans
- Retirement Plan (Traditional 401k with 3% match and Roth 401k)
- Paid Time Off
- Bereavement Leave
- Paid Parental Leave
- Employer-funded Lifestyle Spending Account (LSA)
- Life Insurance (Basic, Voluntary, and AD&D)
- Short Term and Long Term Disability Insurance
- Training & Development
- Pet Discount Plan and Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business administrationmanagementleadershipadministrative processesclinical veterinary medicinepractice managementveterinary operations management
Soft Skills
client serviceproblem-solvingindependent thinkingadaptabilityoral communicationwritten communicationattention to detailfollow-up
Certifications
Associates degreeBachelor’s degree