Customer Service Executive
LANXESS
full-time
Posted on:
Location Type: Office
Location: Thane • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage end-to-end customer service operations
- Foster external customer and distributor relationships
- Lead digital transformation initiatives to improve efficiency and business outcomes
- Manage complete sales order processing across domestic, export, indent, and high-seas sales markets
- Monitor weekly outstanding receivables and escalate issues
- Prepare receivables status reports
- Support complaint management by coordinating internal communication and resolution
- Drive inventory planning, logistics optimization, and cost efficiency
- Support ERP migration projects, including process mapping, data validation, system testing, and user training
- Contribute to digital transformation projects to enhance operational efficiency and customer engagement
- Ensure compliance with ISO standards, customs regulations, and SOPs
Requirements
- Any Graduate
- 5-10 years of experience in customer service
- Customer Service Excellence: Order management, customer retention, complaint resolution, logistics optimization, inventory planning, receivables management
- ERP & Systems: Proficiency in SAP, L4P, data migration, system testing, and training
- Process Improvement & Automation: Digital adoption, process optimization
- Computer proficiency: Advanced Excel, basic Word and formatting skills
- Collaboration & Communication: Strong team player, effective communicator, problem-solver, and cross-functional collaborator.
Benefits
- We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
- We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
- We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
- We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
- For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer retentioncomplaint resolutionlogistics optimizationinventory planningreceivables managementdata migrationsystem testingprocess optimizationadvanced Excel
Soft skills
strong team playereffective communicatorproblem-solvercross-functional collaborator