LantroTech

Support Engineer

• Monitor and manage shared support channels, including the support mailbox and related platforms
• Review incoming client and internal requests to ensure timely acknowledgment and tracking
• Organize, document, and maintain records of ongoing support issues
• Communicate professionally with clients and provide timely updates
• Gather required information to assess and address issues
• Assist in triaging and prioritizing requests based on urgency and impact
• Coordinate with internal teams for timely resolution
• Maintain ownership and consistent follow-up on open items
• Participate in remote troubleshooting sessions where required
• Document actions, status, and next steps clearly
• Escalate issues when deeper technical review or on-site support is required

Junior Technical Support Engineer