Computer Support Analyst – Senior

Lanlink Informática Ltda.

Support Analyst responsible for operational support, security, and backup management in IT industry. Strong emphasis on information security and backup solutions.

Posted 8/3/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in backup and restore solutions, including the installation, configuration, and optimization of storage systems. Proficient in information security practices and compliance with industry standards, ensuring data integrity and availability.

Highest-signal resume keywords

Backup And Restore SolutionsInformation SecurityCommvault CertificationVeeam CertificationITIL 4 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backup StrategiesStorage Area Network (SAN)Load BalancingConfiguration ManagementBackup TypesStorage Resource InstallationMonitoring ToolsDocumentation ManagementIncident LoggingRestore Testing

Tools & Technologies

CommvaultVeeamManagement ToolsStorage Systems

Certifications & Qualifications

ITIL 4 FoundationCompTIA Security+GIAC GSEC

Industry Keywords

Information TechnologyData IntegrityUnauthorized AccessBackup PlansHigh-Availability Settings

About the role

Key responsibilities & impact

Ensure backups are protected against unauthorized access and follow information security best practices;
Keep detailed records of backup strategies, configurations, tests, and incidents related to backups;
Develop and maintain backup plans that meet the organization’s needs, including frequency, backup types (full, incremental, differential) and storage;
Install and configure storage resources, including high-availability settings;
Define and implement zone policies for access to storage system resources;
Use the management tool to perform tasks related to configuration and monitoring of the storage system;
Monitor and optimize storage system usage through management tools, performing load balancing when necessary to avoid resource overload;
Work with the various user teams of the storage area network (SAN) to track effective space growth, signaling the storage system status to the relevant managers;
Log all abnormal events related to the storage area network (SAN), keeping involved managers informed of issues;
Create and keep up-to-date all documentation related to the components that make up the storage solution;
Follow up on tickets opened with the vendor to resolve high-complexity storage-related issues;
Participate in projects, providing technical information on characteristics and sizing of computational resources required to support storage area network (SAN) solutions and all their components;
Analyze requirements for sizing resources in the composition of the backup/restore infrastructure;
Propose changes to backup/restore policies for servers used in the production environment;
Install, configure, update, and remove backup/restore hardware and software in test and production environments;
Follow up on tickets opened with the vendor to resolve high-complexity issues related to the backup/restore solution;
Perform periodic restore tests to validate backups;
Prepare technical documents detailing best practices for use of backup/restore software to be shared with technical teams;
Participate in projects, providing technical information on characteristics and sizing of computational resources required to support backup/restore solutions and all their components.

Requirements

What you’ll need

Bachelor's degree in Information Technology (IT).
Must reside in Fortaleza or nearby municipalities.
Experience in information security. Experience must be demonstrated via a Legal Entity (Pessoa Jurídica) contract or employment record (Carteira de Trabalho) showing start and end dates for the activity.
ITIL 4 training with a minimum duration of 12 (twelve) hours.
Official ITIL 4 Foundation certification or higher.
Advanced, professional, expert or equivalent certification for the backup tool Commvault and/or Veeam.
One of the following certifications: CompTIA Security+ or GIAC GSEC (GIAC Security Essentials Certification).

Benefits

Comp & perks

Health plan (Hapvida, Bradesco or Unimed) according to regional collective bargaining agreement rates;
Dental plan (Hapvida Odonto or Bradesco Dental);
Meal or food allowance;
Life insurance 100% paid by Lanlink;
TotalPass benefit;
Pharmacy discount program;
University/college partnership discounts;
Corporate education platform;
Welcome baby kit;
Moodar platform.