Customer Experience Analyst
Lanlink Informática Ltda.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Analyze and propose improvements to the user experience in ITSM tools, working independently on medium-complexity projects and collaborating with technical and process teams
- Conduct user interviews and surveys to gather requirements
- Map user journeys within ITSM solutions
- Create functional prototypes and validate them with stakeholders
- Conduct usability testing
- Assist in standardizing forms and self-service portals
- Collaborate with development and process teams to implement improvements
- Participate in brainstorming sessions for new features and enhancements
Requirements
- Currently pursuing a bachelor’s degree, preferably in Information Technology, Business Administration, or related fields
- Basic knowledge of UX
- Familiarity with prototyping tools
- Prior experience with GLPI or Assyst is desirable
- Practical knowledge of ITIL
- Experience as a UX Analyst and/or Customer Experience Analyst
Benefits
- Health plan (Hapvida, Bradesco or Unimed, according to the regional collective bargaining agreement)
- Dental plan (Hapvida Odonto or Bradesco Dental)
- Meal or food allowance
- Life insurance fully paid by Lanlink
- Transportation voucher
- TotalPass
- Pharmacy discount program
- Tuition/college partnership
- Corporate learning platform
- Newborn welcome kit
- Moodar platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user experience analysisuser journey mappingfunctional prototypingusability testingrequirements gatheringITIL knowledgeUX analysiscustomer experience analysis
Soft skills
collaborationindependent workcommunicationbrainstorming