Customer Experience Analyst
Lanlink Informática Ltda.
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Analyze and propose improvements to the user experience in ITSM tools, working independently on medium-complexity projects and collaborating with technical and process teams
- Conduct user interviews and surveys to gather requirements
- Map user journeys within ITSM solutions
- Create functional prototypes and validate them with stakeholders
- Conduct usability testing
- Assist in standardizing forms and self-service portals
- Collaborate with development and process teams to implement improvements
- Participate in brainstorming sessions for new features and enhancements
Requirements
- Currently pursuing a bachelor’s degree, preferably in Information Technology, Business Administration, or related fields
- Basic knowledge of UX
- Familiarity with prototyping tools
- Prior experience with GLPI or Assyst is desirable
- Practical knowledge of ITIL
- Experience as a UX Analyst and/or Customer Experience Analyst
Benefits
- Health plan (Hapvida, Bradesco or Unimed, according to the regional collective bargaining agreement)
- Dental plan (Hapvida Odonto or Bradesco Dental)
- Meal or food allowance
- Life insurance fully paid by Lanlink
- Transportation voucher
- TotalPass
- Pharmacy discount program
- Tuition/college partnership
- Corporate learning platform
- Newborn welcome kit
- Moodar platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user experience analysisuser journey mappingfunctional prototypingusability testingrequirements gatheringITIL knowledgeUX analysiscustomer experience analysis
Soft Skills
collaborationindependent workcommunicationbrainstorming