Senior Project Manager

LanguageLine Solutions

Senior Project Manager in Operations team executing localization solutions and fostering client relationships. Overseeing project management and driving business opportunities.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build strong professional relationships with current and prospective clients
Identify new business opportunities from existing clients and communicate them to the Sales team
Develop and execute solutions for current and prospective clients
Support the Sales team to help close new business opportunities
Maintain close contact with the client whenever an issue is at stake to ensure proper resolution
Provide management with feedback and recommendations on necessary changes to streamline and/or improve the company's processes, procedures, and services
Provide supervision and mentoring and/or manage Project Managers and Project Specialists
Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects
Maintain and update key LanguageLine business systems, such as XTRF, LLTS Wiki, and other DBs to note all relevant client communication
Represent LanguageLine at trade shows, expositions, and conferences when necessary
Conduct visits to current and (possibly) prospective clients
Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams
Arrange and assign linguists for projects
Manage the relationships with linguists to encourage cooperation
Manage contractors to ensure their delivery of product on time
Monitor quality control procedures to ensure that all quality checks are completed
Consistently track projects; report status and key issues to Account Executives
Ensure that projects are delivered on time, on budget, and with the required level of quality
Authorize and sign-off on projects being delivered to clients
Ensure that projects are delivered to the clients' specifications and expectations, and in a manner befitting a world-class organization
Provide training and consulting services to Project Managers and participate as a consultant for systems development activities
Other duties as may be assigned

Requirements

What you’ll need

Knowledge of MS Word suite (Word, Excel, PPT, Outlook)
Thorough knowledge of project management fundamentals as they apply to the localization industry
Exceptional attention to detail, organizational skills, and ability to multi-task
Excellent oral and written communication skills
Excellent interpersonal skills
Foreign language skills a plus
A minimum of a Bachelor's degree or equivalent experience
Hands-on knowledge of database functions and concepts
Must be very resourceful, with the ability to work independently
Proven organizational and communication skills

Benefits

Comp & perks

Equal Opportunity Employer
Compliance with Disability Laws

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdatabase functionslocalization industry knowledgeMS WordExcelPowerPointOutlook

Soft Skills

attention to detailorganizational skillsmulti-taskingoral communicationwritten communicationinterpersonal skillsresourcefulnessindependence

Certifications

Bachelor's degree